Engage internal and external stakeholders to gather business and operational requirements.
Facilitate discovery workshops, stakeholder interviews, and solution discussions.
Translate business needs into functional and reporting requirements.
Act as liaison between business teams, technical teams, and leadership.
Develop and maintain Business Requirement Documents (BRD) and Functional Specifications.
Create process maps, workflow diagrams, and gap analysis reports.
Ensure requirement traceability across project lifecycle.
Validate requirements with stakeholders before implementation.
Design, develop, and maintain operational and business performance reports.
Generate periodic reports including:
Weekly operational performance reports
Project progress reports
Revenue and pipeline performance tracking
Service delivery and SLA performance reports
Customer experience and service quality reports
Automate report generation using reporting tools where possible.
Ensure data accuracy, consistency, and timely report delivery.
Develop and maintain executive and operational dashboards.
Consolidate data from multiple systems and stakeholders into centralized dashboards.
Track key performance indicators including:
Revenue and sales pipeline performance
Project delivery milestones and risk tracking
Service performance and SLA compliance
Customer satisfaction metrics
Resource utilization and operational efficiency
Provide weekly dashboard updates to leadership and management teams.
Highlight performance trends, risks, and improvement opportunities.
Recommend corrective actions based on dashboard insights.
Perform data analysis to identify business trends and operational gaps.
Support forecasting and business planning through data modelling.
Provide decision support through analytics and insights.
Identify opportunities for process improvement and automation.
Support project planning, scope definition, and governance tracking.
Assist in business case preparation and cost-benefit analysis.
Facilitate User Acceptance Testing (UAT) and validation processes.
Monitor project performance metrics and reporting.
Support RFP/RFI responses and solution proposals.
Assist in defining service scope, KPIs, and SLAs.
Provide data and analysis to support business growth initiatives.
Digital Infrastructure Projects
Data Center & Network Transformation
Cloud & Managed Services Programs
Customer Experience and Service Performance
Operational Performance Monitoring
Business Requirement Documents
Process Flow & Gap Analysis Reports
Weekly Executive Performance Dashboards
Automated Reporting Models
KPI & SLA Performance Reports
Business Performance Analytics Reports
Forecasting and Trend Analysis Reports
Produce weekly business performance dashboards for management review.
Generate monthly and quarterly operational performance summaries.
Provide ad-hoc executive reports and analysis.
Maintain reporting templates, automation workflows, and data governance.
Business process analysis
Data analytics and reporting
KPI and performance management
Stakeholder engagement
Power BI / Tableau / Excel Advanced Analytics
SQL or Data Query Tools
Knowledge of IT Infrastructure and Managed Services
Understanding of ITIL or Agile methodologies
Strong analytical thinking
Attention to detail
Strong presentation and reporting skills
Ability to translate data into business insights
Accuracy and timeliness of reports and dashboards
Stakeholder satisfaction on reporting quality
Dashboard adoption and usage by leadership
Contribution to operational performance improvement
Reporting automation efficiency
Skills Required
- Business process analysis
- Data analytics and reporting
- KPI and performance management
- Stakeholder engagement
- Strong analytical thinking
- Attention to detail
- Strong presentation and reporting skills
- Ability to translate data into business insights
- Power BI, Tableau, or advanced Excel analytics
- SQL or data query tools
- Knowledge of IT infrastructure and managed services
- Understanding of ITIL or Agile methodologies
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
