Business Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Business Analyst do at Fiserv? 

A Business Analyst is a subject matter expert that has a deep understanding of the needs and requirements of the Premier Banking Core client base with a passion to deliver solutions.  You would be responsible for helping guide the development team on new features and defects making sure that we have met our clients’ expectations. 

What you will do: 

• Partner with Client Services to understand client cases, trends and how we can improve our software to better serve our clients. 

• Research help tickets and recreate defects for the development team to help reduce cycle time. 

• Understand, manage, and track Service Level Agreements that we have set on incoming help tickets. 

• Develop and maintain a prioritized backlog of your recreated defects. 

• Drive stakeholder communication when needed for client facing issues related new releases. 

• Review and provide feedback on release documentation. 

• Partner with Product Management to understand the feature requirements, product vision, product strategy, related roadmap, and help to set key business objectives for the product. 

• Participate in requirement refinement sessions with Internal/External resources and IT teams to convey the Business need and to identify gaps, impacts and requirements for each impacted area. 

• Analyze and interpret requirements and impacts using information provided in written, oral, diagram, or schedule form.  

• Participate in the creation of user stories with clear and concise acceptance criteria. 

• Provide SME guidance, information, and troubleshooting for the products and surrounding teams. 

• Reviews and accepts completed user stories from the Agile Team. 

What you will need to have:  

• 6+ years of Premier core banking related experience. 

• Proficient in various tools such as JIRA, Tableau, Confluence, Clarity and MS Office tools.  

• Strong investigative, analytical, and interpersonal communication skills, with the ability to work independently or as part of a team. 

• Experience with technology and ability to facilitate communication between business, customers, and technology teams. 

• Demonstrated experience and deep understanding of user experience best practices. 

• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. 

What would be great to have:  

• In-depth knowledge of application development technologies, tools, and methodologies that supports complex or strategically important processes, products and projects while working on complex systems and project issues.  

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. 

How you will work:

• This role is on-site Monday through Friday in Lincoln, NE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.