Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
We are a team of Identity and Access Management experts. We help customers, businesses, and organizations maximize their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.
Role SummaryThe Business Analyst (BA) is a central figure on the Okta Professional Services team. Your mission is to serve as the bridge between customer business objectives and technical implementation, driving high-impact outcomes for Okta Identity and Access Management (IAM) deployments. You will own the requirements lifecycle—from initial discovery and stakeholder alignment to functional design and solution integrity—ensuring that the final delivery is secure, scalable, and aligned with the customer's strategic needs.
Key Responsibilities- Discovery & Requirements Facilitation: Facilitate stakeholder workshops brainstorming sessions to uncover requirements, map current-state IAM processes, and identify dependencies and pain points across IT, security, and product teams.
- Documentation & Solution Design: Translate business needs into detailed functional and non-functional requirements. Produce clear business process flows and solution design diagrams to visualize the "how" and "why" behind the technical configuration.
- Traceability & Solution Integrity: Own the requirements traceability matrix to ensure alignment between business goals and technical outcomes. Validate that all functional requirements are successfully met through testing and acceptance criteria.
- Lifecycle Partnership: Partner with technical architects and consultants to translate requirements into actionable technical specifications. Provide functional oversight during the build phase to clarify business needs, resolve variances, and advise QA on defining robust acceptance criteria.
- Transition & Hand-off: Partner with project leadership to execute change management plans, create user training documentation, and assist with go-live support during the hypercare period. Upon completion of the hypercare phase, facilitate a structured hand-off to the customer and account team for final project wrap-up and long-term support.
What You’ll Bring to the Role
- Experience: 5+ years in consulting, analysis and enterprise project /program delivery
- Domain Expertise: Demonstrated understanding of IAM principles and best practices and applicable customer use cases.
- Analytical Rigor: Proven ability to evaluate system feasibility and provide data-backed recommendations on security posture, identity lifecycle efficiency, and long-term scalability.
- Communication Mastery: Excellent ability to synthesize complex technical specifications for non-technical stakeholders and influence diverse groups to achieve consensus.
- Organizational Discipline: Meticulous attention to detail and the ability to balance competing functional priorities across multiple client workstreams in a fast-paced environment.
- Documentation Standards: Proficiency in utilizing standard project documentation templates (e.g., BRD, solution design) to ensure consistency and compliance with team practices.
- Education: A bachelor’s degree in IT, Information Systems, Business Administration, or related fields.
- Proficiency in Okta's WIC/CIC and Auth0 platforms, including features, functionality, and integration capabilities
- Relevant certifications such as Okta Certified Professional/Administrator/Consultant or Certified Business Analysis Professional (CBAP).
- Familiarity with AI-driven documentation tools to accelerate scoping and requirements gathering.
#LIHybrid
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Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Skills Required
- 5+ years of experience in consulting, business analysis, and enterprise project or program delivery
- Understanding of identity and access management principles, best practices, and customer use cases
- Ability to evaluate system feasibility and provide data-backed recommendations on security posture, identity lifecycle efficiency, and scalability
- Excellent communication skills, including synthesizing technical specifications for non-technical stakeholders and influencing diverse groups
- Strong attention to detail and ability to balance competing priorities across multiple client workstreams
- Proficiency with standard project documentation templates, including business requirements documents and solution design documentation
- Bachelor's degree in IT, Information Systems, Business Administration, or a related field
- Proficiency with Okta WIC/CIC and Auth0 platforms, including features, functionality, and integration capabilities
- Okta Certified Professional, Administrator, or Consultant certification, or Certified Business Analysis Professional certification
- Familiarity with AI-driven documentation tools for scoping and requirements gathering
Okta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Okta and has not been reviewed or approved by Okta.
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Healthcare Strength — Health coverage spans medical, dental, vision, mental-health support, and income protection, complemented by preventive care options and wellness resources. These elements indicate robust coverage for both routine needs and more complex situations.
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Parental & Family Support — Policies include paid parental leave, adoption and surrogacy assistance, and fertility and family‑building benefits. Caregiving resources and flexible arrangements help employees navigate family responsibilities.
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Leave & Time Off Breadth — Flexible or unlimited PTO, separate sick time, paid holidays, and a company Wellbeing Week provide multiple avenues for time away. This breadth supports rest, recovery, and work‑life balance.
Okta Insights
What We Do
Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
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