CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities May Include:
- Collaborate with a wide range of stakeholders to identify, analyze, document, and prioritize business, functional, and non-functional requirements, ensuring alignment with project goals.
- Lead feasibility studies and produce business models, business cases, usability requirements analysis, and evaluation to support strategic initiatives.
- Identify and raise issues that could impact the execution of strategic, operational, or project plans, providing timely recommendations for resolution.
- Communicate effectively with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, understood, and actionable.
- Oversee end-user testing, tracking progress, and ensuring timely defect resolution to meet quality standards.
- Present complex technical information in an understandable way to both technical and non-technical audiences, simplifying complex ideas to facilitate decision-making.
Position Purpose
To understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and Technology Services
managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.
Major/Key Accountabilities
- Elicits, analyses, and documents requirements (business, functional, and non-functional)
- Works with key stakeholders to prioritize requirements most beneficial to the business
- Ensures compliance with Global Technology Services strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
- Reinforce the project goals and objectives to prevent scope creep/gold plating
- Recommends solution options which directly impact the success of a project or initiative
- Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
- Oversees the successful completion of User Acceptance Testing, tracking testing progress and defect resolution
Experience
- 3+ years business analysis experience
- Experience within an IT focussed role
- Experience with Waterfall, Hybrid, and Agile methodologies
- Experience with the software delivery lifecycle
- Proven success in improving the customer experience
- Experience working within a matrix structure
- Experience working remotely with globally scattered users and teams
- Experience influencing others with limited/no direct authority
Skills and Knowledge
Relationship Management
- Use facilitation skills to encourage participation from all attendees
- Influence others to drive decisions and actions
- Use active listening skills to understand “real” issues/needs and build trust
- Leverage negotiation and conflict management skills reach agreements
Strong Analytical and Critical Thinking
- Ability to put the pieces together
- Inspire others to think creatively and identify innovative solutions
- Leverage holistic view of people, processes, and technology
- Use a structured approach to problem solving
Effective Communication
- Demonstrate well prepared, stakeholder-focused written communications
- Adapt communication styles to the needs of the situation and the individual/audience
- Ensure comprehension of new concepts (lead demos, trainings, informal communications)
- Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome
- Present complex concepts in understandable terms to all levels in the organization
Comfortable with Change and Ambiguity
- Adapt to and embrace changing situations as an opportunity, rather than an obstacle
- Demonstrate an ability to learn quickly and willingly
Other Key Skills
- Foster a collaborative working environment
- Leverage an understanding of the organization to identify the most effective means of implementing a change
Technical and Application Knowledge
- Experience of Supply Chain Solutions
- Understanding of EDI and API concepts
- Understanding of Web, Mobile, and IoT concepts
Languages
Essential - Fluent in English
Remote TypeHybrid RemoteSkills to succeed in the roleAdaptability, Business Analysis, Business Process Development, Business Process Modeling, Empathy, Experimentation, Project Management, Requirements Gathering, Taking Ownership, Teamwork, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- 3+ years business analysis experience
- Experience within an IT-focused role
- Experience with Waterfall, Hybrid, and Agile methodologies
- Experience with the software delivery lifecycle
- Proven success in improving the customer experience
- Experience working within a matrix structure
- Experience working remotely with globally scattered users and teams
- Experience influencing others with limited/no direct authority
- Experience of Supply Chain Solutions
- Understanding of EDI and API concepts
- Understanding of Web, Mobile, and IoT concepts
- Fluent in English
- Facilitation, negotiation, conflict management, and active listening skills
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
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Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
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Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
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Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
