Business Analyst
TMS Global, part of DS Smith, is a global leader in sustainable packaging and retail solutions. Operating in 97 markets with a team of 300+ across APAC, LATAM, EMEA and North America, we partner with leading global brands to deliver innovative print, packaging, and display solutions.
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TMS is undergoing an exciting period of digital transformation and is seeking a Business Analyst to help shape and deliver digital initiatives that enhance operational efficiency, improve customer experience, and drive business performance. This is an opportunity to join a growing global organisation at a pivotal stage in its transformation journey, working with international teams to deliver meaningful change across the business.
Reporting to the Digital Enablement Lead, this role is based remotely in the UK with occasional travel required.
Key Responsibilities Include:
Business Analysis
- Gather, analyse and document business and functional requirements
- Assess existing processes, identifying opportunities to streamline workflows and improve efficiency through technology
- Produce process maps, user stories, specifications and business cases
- Facilitate workshops and stakeholder discussions
Solution Delivery
- Work with technical teams to design effective solutions that enhance business performance and customer experience
- Support testing and business validation activities
- Contribute to system and data integration initiatives
Change & Adoption
- Support change management activities
- Develop training materials
- Drive user adoption and post-implementation reviews
About you
You are a naturally curious and analytical professional who enjoys working in evolving environments. You can understand complex business challenges, build strong stakeholder relationships, and drive meaningful change through technology and process improvement.
- Proven experience in a Business Analyst role within IT, digital transformation, or similar environments
- Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions
- Excellent communication and interpersonal skills, with confidence engaging stakeholders at all levels
- High attention to detail and a commitment to producing high-quality outputs
- Collaborative approach with the ability to influence and negotiate effectively
- Familiarity with Agile and Waterfall delivery methodologies
- Experience within FMCG, print management, supply chain, or similarly fast-paced operational environments would be advantageous.
- Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
- An understanding of ERP platforms and their role in supporting business processes would be beneficial.
- Experience using data analysis and reporting tools is desirable; business analysis certifications would be advantageous.
If you're excited by the opportunity to play a key role in a global digital transformation programme and collaborate with international teams across the business, we'd love to hear from you. Click Apply to visit our careers site and submit your application.
“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
Skills Required
- Proven experience in a Business Analyst role within IT or digital transformation
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder engagement skills
- High attention to detail and commitment to high-quality outputs
- Collaborative approach with influence and negotiation ability
- Familiarity with Agile and Waterfall delivery methodologies
- Proficiency with tools such as M365, Visio, and business analysis/mapping tools
- Experience within FMCG, print management, or supply chain environments
- Understanding of ERP platforms and their role supporting business processes
- Experience using data analysis and reporting tools
- Business analysis certifications
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
