At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and developing solutions to enhance efficiency and effectiveness. They act as a bridge between the business stakeholders and the IT team, ensuring business requirements are accurately translated into technical specifications.
Responsibilities:
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions
- Lead collaborative workshops with stakeholders to understand their needs and document business and technical requirements
- Create epics, features, user stories and acceptance criteria, ensuring they align with business goals and objectives
- Participate in sprint planning sessions to help define the scope and objectives of each sprint
- Facilitate communication between business stakeholders and development teams to ensure a clear understanding of requirements and priorities
- Assist in user acceptance testing and training development to ensure that delivered solutions meet business needs
- Create well-grounded business cases to support strategic changes and drive senior management buy-in
- Assist with definition and execution of disciplined change management
- Assist in the planning and execution of projects, ensuring they meet business objectives
- Provide business domain knowledge in support of key applications (e.g., Salesforce, Parachute, NetSuite, Brightree, pVerify, etc.)
- Maintain quality of documentation, status, actions, etc. In project management tools to support software development
- Create detailed process maps to visualize workflows and pinpoint opportunities for optimization and automation
- Other duties as assigned
Qualifications:
Required:
- Bachelor’s degree in business or related field
- Previous experience in business analysis or related field
- Previous project management experience
Preferred:
- Previous DME or healthcare industry experience
Knowledge & Skills:
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
- Excellent written and verbal communication skills to interact with stakeholders at all levels
- Ability to think critically and solve complex business problems
- Experience with project management methodologies and tools
- Demonstrated experience of presenting complex ideas, data, and analysis
- Ability to lean into change and influence adoption
- Ability to project a poised and confident demeanor and effectively communicate point of view, especially during stressful situations
- Ability to stay organized while multi-tasking
- Experience using tools such as Visio, Miro, Jira, Azure DevOps, PowerPoint, Word, Excel, and Outlook
- Ability to take initiative and drive projects with minimal supervision
Competencies:
- Adaptable
- Analysis
- Change Agent
- Collaboration
- Communication
- Critical Thinking and Problem Solving
- Flexible
- Peer Relationships
- Priority Setting
- Process Oriented
- Teamwork
- Technical Learning
- Time Management
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
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Skills Required
- Bachelor's degree in business or related field
- Previous experience in business analysis or related field
- Previous project management experience
- Experience providing business domain knowledge for applications such as Salesforce, Parachute, NetSuite, Brightree, pVerify
- Experience using Visio, Miro, Jira, Azure DevOps, PowerPoint, Word, Excel, and Outlook
- Strong analytical, written, and verbal communication skills
- Ability to lead workshops, create user stories and acceptance criteria, and support UAT and training
- Previous DME or healthcare industry experience
What We Do
Tactile Medical is one of the fastest growing companies in medical devices. As a leader in treatment options for lymphedema and venous ulcer therapies, Tactile Medical develops advanced home therapy devices to improve health and quality of life for patients with chronic swelling . Headquartered in Minneapolis, Minnesota, we advocate for patient access and serve tens of thousands of patients through a direct national network of product specialists and trainers, reimbursement experts, patient advocates, and clinical staff.
