We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.
Key ResponsibilitiesCollaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.
Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).
Translate business needs into clear and actionable technical requirements.
Perform data validation and analysis using SQL.
Work closely with development teams to ensure solution alignment with requirements.
Support test planning, test case design, execution, and defect management.
Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.
Support system implementation and post-go-live activities.
Maintain regular communication with stakeholders on progress, risks, and deliverables.
Provide user training, documentation, and onboarding support.
5+ years of Business Analyst experience in IT projects.
Proven experience in requirement gathering and functional documentation.
Experience in stakeholder management across business and technical teams.
Hands-on experience in application testing and UAT coordination (3–5 years).
Experience in process analysis and business process improvement (3–5 years).
Working knowledge of SQL (2–3 years).
Experience working in Agile or SDLC environments (3–5 years).
Familiarity with tools like Jira and Confluence (2–3 years).
Exposure to CRM platforms, preferably Pega (workflow/case management).
Experience in banking or insurance domain.
Involvement in digital transformation or system modernization projects.
Experience supporting user training and change management activities.
Skills Required
- 5+ years of Business Analyst experience in IT projects
- Requirement gathering and functional documentation (BRD, FRD, Functional Specifications)
- Stakeholder management across business and technical teams
- Application testing and UAT coordination (3-5 years)
- Process analysis and business process improvement (3-5 years)
- Working knowledge of SQL (2-3 years)
- Experience working in Agile or SDLC environments (3-5 years)
- Familiarity with Jira and Confluence (2-3 years)
- Exposure to CRM platforms, preferably Pega (workflow/case management)
- Experience in banking or insurance domain
- Involvement in digital transformation or system modernization projects
- Experience supporting user training and change management activities
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
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