Business Analyst, Workforce Management

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

We are seeking a dynamic and detail-oriented Business Analyst to join our growing team. This role is crucial in driving business insights and improvements across our operations, with a focus on financial modeling, employee productivity, process enhancements, and project management. The ideal candidate will possess strong analytical skills, a collaborative spirit, and an ability to turn data into actionable intelligence.

We need you to do all the things typical to the role:

• Propose solutions and strategies for process improvements that align with business goals.
• Work with cross-functional teams to implement process changes and track outcomes.
• Lead or contribute to process improvement initiatives to streamline operations and enhance productivity.
• Collaborate with other departments (e.g., IT, HR, and Customer Service) to integrate new tools, technologies, or systems that enhance operational efficiency.
• Develop project plans, set milestones, and help launch projects internally.
• Facilitate meetings and workshops to gather input and align on project objectives.
• Support the Claim Operations team with project execution as needed.
• Ensure technical developments do not adversely affect claims systems or adjudication processes.
• Track and analyze key performance indicators (KPIs) including claims processing time, accuracy, and customer service metrics.
• Provide actionable insights and recommendations based on financial data to support decision-making.
• Analyze historical data and trends to develop accurate forecasts of claims volume and resource needs.
• Collaborate with finance teams to ensure accurate and timely reporting.
• Analyze workforce data to assess productivity and identify areas for improvement.
• Develop metrics and dashboards to track employee performance and support management strategies.
• Provide regular reports on team productivity, staffing efficiency, and performance against service level agreements (SLAs).
• Analyze claims data to identify trends, patterns, and areas for operational improvements.

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• Proven experience as a Business Analyst, preferably in the Insurance or TPA industry.
• Strong financial modeling and analytical skills; proficiency in tools such as Excel, Tableau, or related BI software.
• Excellent understanding of process improvement methodologies such as Lean or Six Sigma.
• Demonstrated project management capabilities; PMP certification is a plus.
• Strong interpersonal and communication skills; comfortable interfacing with senior leadership and various stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Claims experience is beneficial but not mandatory.

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!