Business Analyst - Work Management Ops

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. and the successful candidate must be able to work out of any FE facility in the Potomac Edison or the Monogahela Power footprint.

This position is responsible for supporting Work Management Operations (WMO) Consolidated Planning responsibilities and processes.  Major accountabilities are: 

• ensuring standardized long range planning processes are being utilized across the Utility Operations service area; 
• supporting and collaborating with operations leadership in using and understanding long range planning tools and reports; 
• presenting to and interacting with operations leadership up thru senior level on consolidated planning work plans and results;
• providing updated work plans to short term planning personnel to facilitate completion of annual required work; 
• ensuring the use of booked man-hrs as it compares to budgeted hrs and any variances balance out and if not providing the proper level of reporting to operations and WMO leadership; and 
• championing change innovation that will drive improvement and work for efficiencies.  

This position has accountability for supporting Work Management initiatives as well as implementing Work Management process and performance improvements. 

Responsibilities: 

• Organizing and facilitating recurring meetings to discuss the work plans for all line shops within the area of responsibility.  Attendees include the short term planning personnel, the Operations Manager (when available), and Engineering personnel with responsibility for the designers.
• Collecting agreed upon target changes for remaining work and remaining absences via recurring meetings and collaboration with key stakeholders. Entering collected data into a change log and providing to the database administrator for implementation in the database.
• Preparing, publishing, and/or distributing WMO Consolidated Planning reports as needed. 
• Supporting and championing Consolidated Planning systems and processes for FirstEnergy Utility Operations. 
• Promoting safety and safe work practices. 
• Providing storm support including off hours, weekends, and holidays. 
• Filling a supporting role to management and business partners following well-defined practices while providing a consistent level of service, continuous support and proactive involvement. 
• Recommending and developing solutions to issues and assignments. 
• Supporting process improvement activities through collaboration with other corporate departments (Engineering as an example)
• Identifying process improvement opportunities and efficiencies to improve overall Work Management Consolidated Planning Functions. 
• Anticipating and meeting internal and external customer needs. 
• Conducting business-specific research, and analyzing work plan data, interpreting results, and assisting in implementation activities for corrective action when necessary. 
• Participation in the development of WMO Consolidated Planning programs and policies. 
• Travel to meetings, trainings, etc. is possible on occasion but should be considered very infrequent in nature

Qualifications at the Assistant Business Analyst level include:

• Two or four year degree in a related discipline is preferred, with minimum 2 years relevant work experience preferred. In lieu of a degree, 2-4 years relevant experience required.
• Strong collaboration skills and ability to build relationships with key stakeholders
• Ability to  analyze, interpret, and make recommendations based upon analytics
• Excellent communications skills including the ability to implement and articulate guidelines and procedures
• Questioning attitude and willingness to challenge the status quo 
• Must be able to maintain confidentiality, work independently and /or in teams, and demonstrate strong decision-making capabilities 
• Models FE core values and behaviors
• Ability to deliver quality, accurate work within established guidelines
• Basic analytical, critical thinking, problem-solving and decision-making skills are necessary with proven ability to work effectively in a team environment
• Ability to research and utilize best practices
• Actively seek ways to build challenges and add value within scope of assignments
• Awareness of changes to tasks, processes, and procedures that impact the organization

Qualifications for the Associate Business Analyst level include all of the above plus:

• Two or four year degree in a related discipline is preferred, along with a minimum 2 years relevant work experience required. In lieu of a degree, 4 years relevant experience required.
• Deeper knowledge or requirements listed above. 

Qualifications for the Business Analyst/Advanced Business Analyst level include all of the above plus:

• Bachelor’s degree with a minimum of 4 to 7 years relevant work experience or, in lieu of a degree, a minimum of 7 years of relevant work experience. 
• Advanced knowledge of analyzing data to deliver recommendations 
• Ability to communicate to different levels of upper leadership, representing the Voice of the Employee 

Qualifications for the Senior Business Analyst level include all of the above plus:

• Bachelor’s degree with a minimum of 7 years relevant work experience or, in lieu of a degree, a minimum of 10 years of relevant work experience.
• Independent thought driver that leads collaborative efforts 

Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
 

FirstEnergy Human Resources Team