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*This position is contingent upon contract award*
Work Location: Virginia Beach, VA (Onsite or Hybrid depending on department policy).
Job Summary:
The City of Virginia Beach is seeking a skilled Business Analyst to support municipal operations, service delivery improvements, and technology modernization initiatives. This role will partner with city departments, community stakeholders, and technical teams to analyze business processes, define requirements, and support projects that enhance efficiency, transparency, and public service outcomes.
The ideal candidate understands local government operations, thrives in a collaborative environment, and can translate complex needs into actionable solutions that align with city policies, strategic goals, and regulatory requirements.
Responsibilities:
- Conduct requirements‑gathering sessions with city departments, program managers, and community stakeholders.
- Document business needs and translate them into functional and technical requirements.
- Analyze existing processes and recommend improvements that support citywide efficiency and service delivery.
- Develop workflow diagrams, process maps, and supporting documentation.
- Support technology projects across the full lifecycle, including planning, testing, implementation, and user adoption.
- Ensure solutions align with municipal policies, state regulations, and city strategic priorities.
- Prepare reports, presentations, and briefings for department leadership and city management.
- Collaborate with IT, vendors, and cross‑functional teams to validate requirements and support system enhancements.
- Assist with change management, training materials, and communication plans for new systems or processes.
- Maintain accurate documentation in accordance with City of Virginia Beach standards.
Requirements:
- Must be a US citizen.
- Bachelor’s degree in Business Administration, Public Administration, Information Systems, or a related field OR 4 more years of relevant experience in lieu of a degree.
- 2–5+ years of experience as a Business Analyst or similar role
- Experience with requirements elicitation, process mapping, and documentation.
- Strong analytical and problem‑solving skills.
- Ability to communicate effectively with both technical and non‑technical stakeholders
- Familiarity with municipal or public‑sector environments.
- Proficiency with tools such as Microsoft Office, Visio, or similar platforms.
- Successful background and drug screening check.
Preferred Requirements:
- Experience working in local government or public‑sector organizations.
- Knowledge of municipal operations, budgeting processes, or public‑service workflows.
- Experience with enterprise systems commonly used in city environments (e.g., ERP, permitting systems, asset management systems).
- Certifications such as CBAP, PMI‑PBA, CSM, or PMP.
- Experience supporting digital transformation or modernization initiatives.
Core Competencies
- Customer Focus and Public Service Orientation
- Collaboration and Relationship Building
- Analytical Thinking and Problem Solving
- Communication and Presentation Skills
- Adaptability and Continuous Improvement Mindset
- Ethical Conduct and Accountability
Physical Demands or Work Environment:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The majority of the time is spent in an office setting.
- Occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, distance, vision, color vision and ability to adjust focus.
About ZelTech:
Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Originally focused on leveraging operational and software expertise to improve time-critical targeting capabilities for the military, the company advanced its capabilities to provide scientific and HUMINT expertise for CBRNE collection and analysis. In the wake of 9/11, Zel Technologies rapidly expanded its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations.
Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations.
Our Mission:
Through our commitment to innovation and quality, our skilled teams deliver robust, technology driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives.
Our Workforce:
ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters.
Benefits:
- Medical, Dental and Vision Insurance
- 401k immediate vesting with company match
- Flexible Spending Accounts
- Health Savings Account with company contributions
- Employee Assistance Program (EAP)
- Bonuses for performance
- Voluntary life/accidental death & dismemberment
- Educational assistance and special training programs
- Voluntary benefits (accidental, critical illness, whole life)
- Group life insurance (Company paid)
- Short-term and Long-term Disability Insurance (Company paid)
- Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave
- Health and fitness reimbursement
- Referral bonuses
- Employee discounts on various services and products
Equal Opportunities:
ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law.
Skills Required
- U.S. citizenship
- Bachelor's degree in Business Administration, Public Administration, Information Systems, or a related field, or four additional years of relevant experience in lieu of a degree
- 2-5+ years of experience as a Business Analyst or in a similar role
- Experience with requirements elicitation, process mapping, and documentation
- Strong analytical and problem-solving skills
- Effective communication with technical and non-technical stakeholders
- Familiarity with municipal or public-sector environments
- Proficiency with Microsoft Office, Visio, or similar platforms
- Successful background screening and drug screening
- Experience working in local government or public-sector organizations
- Knowledge of municipal operations, budgeting processes, or public-service workflows
- Experience with enterprise systems such as ERP, permitting, or asset management systems
- CBAP, PMI-PBA, CSM, or PMP certification
- Experience supporting digital transformation or modernization initiatives
What We Do
Founded in 1988 by Ret. Colonel Jack Ezzell, Zel Technologies, LLC (ZelTech) is a veteran-owned small business delivering scientific, engineering, and technical services in support of the Department of Defense, Special Operations, Intelligence, and Scientific Communities. ZelTech provides mission-focused, data-driven solutions that integrate scientific knowledge, technical expertise, operational experience, and advanced engineering to enable customers to collect, exploit, and analyze complex technical data with speed, precision, and reliability. Our specialized expertise and technical solutions accelerate how our partners detect emerging threats, uncover vulnerabilities, and outpace adversaries in dynamic operational environments spanning all domains.
