Business Analyst - ServiceNow

The Business Analyst - ServiceNow candidate will work closely with business stakeholders to understand current business processes and identify opportunities for improvement. They will elicit and document detailed requirements and collaborate with development teams for implementation.

General Responsibilities

• Work directly with business team members to understand the individual needs of the business
• Analyze process issues and bottlenecks to identify and document potential improvements, coordinate with different departmental teams to produce better business outcomes and identify automation opportunities.
• Write clear and well-structured business requirements/documents and communicate and validate requirements with relevant stakeholders.
• Collaborate with project teams to clarify and improve requirements during implementation and to assist with project management and solution delivery
• Develop clear requirements traceability and test plans to facilitate unit, system, and user acceptance testing.
• Coordinate and facilitate end user testing for solution acceptance.
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
• Assists in the business process redesign and documentation as needed for new technology. 
• Responsible for conducting prototypes, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables.
• Involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
• May be involved in the installation and tuning of modifications, as well as archiving data.
• Generally, this position has light programming skills in the appropriate language to develop scripts for analysis and prototyping.

Required Skills/Abilities:

• A university degree (i.e. Bachelors degree) or equivalent relevant work experience.
• Exceptional requirements elicitation and documentation skill required.
• Possesses expertise in the business unit(s) they support,  as well as, an understanding of the IT organization’s systems and capabilities.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge.
• Has a thorough understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions for the business functions.
• Superior presentation and negotiation skills, Excellent organizational skills and attention to detail.  Strong analytical and strongly developed problem-solving skills, Creative and innovative thinker
• Excellent interpersonal skills with the ability to serve as a liaison with team members, developers, project managers, and customer support.

Additional Requirements  

• Strong knowledge of ITIL processes and ServiceNow modules (Incident, Problem, Change, Service Catalog, etc.).

• Hands-on experience with ServiceNow configuration, customization, and reporting.

• Experience with ServiceNow Discovery, Service Mapping, or Virtual Agent is a plus.

• ServiceNow certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Application Developer) are a plus.

• Experience in Agile methodologies and project management is a plus.

• Able to travel international or domestic up to 10%

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• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

•  As OneSensata, we are working together to make things work together 

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