As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the team
The Payment Production Support team is responsible for supporting FIS customers 24/7 in LATAM and Caribbean region from Mexico to Argentina. We provide on time high tech support and reach our SLAs with ingenious solutions using workarounds while a definitive solution is in place. Our team manages the release management and the professional services of staff assigned to monitor the customers FIS applications. This is an exciting opportunity to join the growing Payment Support team!
*This role does require some availability outside of normal business hours.
What you will be doing
- Assist the technical support team with complex issues
- Coordinate the technical solutions and create workarounds
- Write and review technical reports for the customers
What you bring
- Bilingual Spanish and English
- Deep knowledge in payments applications,
- knowledge in bank or processor backoffice
- knowledge of ISO 8583
- Knowledge in language C++ or Java (desirable)
- Customer service skills
- Follow-up skills
Added bonus if you have:
- Deep knowledge in one of the following FIS applications: Clearing, MAS, CBK, Data Navigator.
- Training across core financial, sales and FIS solutions
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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What We Do
FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry, globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, proven performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS ranks #241 on the 2021 Fortune 500 and is a member of Standard & Poor’s 500® Index. To learn more, visit www.fisglobal.com. Follow FIS on Facebook, LinkedIn and Twitter (@FISGlobal).
Why Work With Us
The world of fintech is changing fast. Our core values and behaviors give us the power to have a positive
impact on the world we share. We work together, connecting to achieve outcomes with speed. We are inclusive and embrace our diverse strengths. We make things happen and celebrate together
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