The Role
Leads a cross-functional software delivery POD as business analyst, Scrum Master, project manager, and client point of contact. Responsibilities include requirements elicitation, process analysis, backlog management, sprint facilitation, estimation, release planning, scope and risk control, UAT, quality governance, client reporting, impediment removal, and team development. The role is accountable for delivering agreed scope on time, within quality standards and commercial terms.
Summary Generated by Built In
The Business
Analyst, Scrum Master and POD Lead is the accountable lead of an SKO delivery
POD, a self-contained unit comprising a Front-End Developer, an API/Middleware
Developer, a Database Developer, and a QA/Test Engineer, deployed to deliver
projects and features for an SKO client.
The role combines four responsibilities: business analysis (planning, gathering, and analysing requirements), project and delivery management (planning, estimation, scope, risk, and release), Scrum Master facilitation (including sprint events and retrospectives), and POD leadership. The individual serves as the single point of contact for the client, supported by POD members on technical matters, and is accountable for the POD delivering agreed scope on time, to the agreed quality, and within the agreed commercial terms.
Essential Functions / Deliverables:
Requirements Elicitation, Analysis and Documentation: Plan and conduct stakeholder interviews, workshops, and clarification sessions with the client to understand business objectives, user needs, business rules, and functional and non-functional requirements. Prepare and maintain business requirements, functional specifications, use cases, user stories, and testable acceptance criteria. Identify assumptions, dependencies, and gaps, and maintain requirements traceability from request to release.
Solution and Process Analysis: Analyse current and future-state processes, perform gap and impact analysis, and prepare process flows and wireframes. Work with the Front-End, API/Middleware, and Database Developers to translate requirements into a feasible solution across the UI, integration, and data layers, including API contracts and data requirements at a functional level.
Solution and Process Analysis: Analyse current and future-state processes, perform gap and impact analysis, and prepare process flows and wireframes. Work with the Front-End, API/Middleware, and Database Developers to translate requirements into a feasible solution across the UI, integration, and data layers, including API contracts and data requirements at a functional level.
Backlog Management and Story Readiness: Maintain the POD backlog with the client Product Owner. Refine and split backlog items, clarify business value, and ensure stories meet the agreed Definition of Ready before sprint planning. Recommend priorities while leaving final product prioritisation with the client Product Owner.
User Acceptance Testing and Business Validation: Align business test scenarios with the QA/Test Engineer, plan and coordinate client UAT, triage functional defects, and obtain formal client acceptance of delivered features.
User Acceptance Testing and Business Validation: Align business test scenarios with the QA/Test Engineer, plan and coordinate client UAT, triage functional defects, and obtain formal client acceptance of delivered features.
Project and Delivery Management
Delivery Planning, Estimation and Scheduling: Develop and maintain release plans, sprint roadmaps, and milestone schedules for each project or feature. Lead feature-level effort estimation with POD members, plan capacity across roles, allocate work, and set delivery commitments that are realistic and agreed with the client.
Scope, Change and Risk Management: Manage scope against the agreed statement of work. Assess change requests for impact on effort, cost, timeline, and quality, and obtain approval through the agreed change-control process. Maintain a RAID log (risks, assumptions, issues, dependencies), apply mitigation actions, and escalate to SKO Delivery Management and the client in line with the escalation matrix.
Scope, Change and Risk Management: Manage scope against the agreed statement of work. Assess change requests for impact on effort, cost, timeline, and quality, and obtain approval through the agreed change-control process. Maintain a RAID log (risks, assumptions, issues, dependencies), apply mitigation actions, and escalate to SKO Delivery Management and the client in line with the escalation matrix.
Release, Quality and Handover Management: Coordinate release readiness, deployment planning, and go-live activities with the POD and client teams. Ensure quality gates, the Definition of Done, and documentation standards are met, and manage handover, user guidance, and knowledge transfer after delivery.
Scrum Master
Scrum Event Facilitation and Retrospectives: Facilitate sprint planning, daily Scrum, sprint reviews and demonstrations with the client, and sprint retrospectives within agreed timeboxes. Ensure retrospective outcomes are converted into owned, tracked improvement actions and reviewed in subsequent sprints.
Impediment Removal, Agile Practice and Delivery Metrics: Identify and remove impediments, including access, environment, dependency, and decision delays. Promote Agile practices, transparency, and team self-management. Track team-level measures such as sprint goal achievement, velocity predictability, carry-over, defect leakage, and impediment ageing, and use them to drive continuous improvement.
Impediment Removal, Agile Practice and Delivery Metrics: Identify and remove impediments, including access, environment, dependency, and decision delays. Promote Agile practices, transparency, and team self-management. Track team-level measures such as sprint goal achievement, velocity predictability, carry-over, defect leakage, and impediment ageing, and use them to drive continuous improvement.
Client Engagement and POD Leadership
Client Single Point of Contact and Governance: Act as the primary point of contact between the client and the POD, supported by POD members on technical topics. Run client governance including weekly status reporting, sprint and release reviews, and periodic steering meetings. Manage client expectations, track agreed delivery KPIs and SLAs, and monitor client satisfaction and engagement health.
POD Leadership and Team Development: Lead the POD as a cohesive unit. Onboard new members, set working norms, provide performance input to SKO line managers, plan leave and backup coverage, resolve team conflicts, and support the professional development of POD members.
The role combines four responsibilities: business analysis (planning, gathering, and analysing requirements), project and delivery management (planning, estimation, scope, risk, and release), Scrum Master facilitation (including sprint events and retrospectives), and POD leadership. The individual serves as the single point of contact for the client, supported by POD members on technical matters, and is accountable for the POD delivering agreed scope on time, to the agreed quality, and within the agreed commercial terms.
Essential Functions / Deliverables:
Requirements Elicitation, Analysis and Documentation: Plan and conduct stakeholder interviews, workshops, and clarification sessions with the client to understand business objectives, user needs, business rules, and functional and non-functional requirements. Prepare and maintain business requirements, functional specifications, use cases, user stories, and testable acceptance criteria. Identify assumptions, dependencies, and gaps, and maintain requirements traceability from request to release.
Solution and Process Analysis: Analyse current and future-state processes, perform gap and impact analysis, and prepare process flows and wireframes. Work with the Front-End, API/Middleware, and Database Developers to translate requirements into a feasible solution across the UI, integration, and data layers, including API contracts and data requirements at a functional level.
Solution and Process Analysis: Analyse current and future-state processes, perform gap and impact analysis, and prepare process flows and wireframes. Work with the Front-End, API/Middleware, and Database Developers to translate requirements into a feasible solution across the UI, integration, and data layers, including API contracts and data requirements at a functional level.
Backlog Management and Story Readiness: Maintain the POD backlog with the client Product Owner. Refine and split backlog items, clarify business value, and ensure stories meet the agreed Definition of Ready before sprint planning. Recommend priorities while leaving final product prioritisation with the client Product Owner.
User Acceptance Testing and Business Validation: Align business test scenarios with the QA/Test Engineer, plan and coordinate client UAT, triage functional defects, and obtain formal client acceptance of delivered features.
User Acceptance Testing and Business Validation: Align business test scenarios with the QA/Test Engineer, plan and coordinate client UAT, triage functional defects, and obtain formal client acceptance of delivered features.
Project and Delivery Management
Delivery Planning, Estimation and Scheduling: Develop and maintain release plans, sprint roadmaps, and milestone schedules for each project or feature. Lead feature-level effort estimation with POD members, plan capacity across roles, allocate work, and set delivery commitments that are realistic and agreed with the client.
Scope, Change and Risk Management: Manage scope against the agreed statement of work. Assess change requests for impact on effort, cost, timeline, and quality, and obtain approval through the agreed change-control process. Maintain a RAID log (risks, assumptions, issues, dependencies), apply mitigation actions, and escalate to SKO Delivery Management and the client in line with the escalation matrix.
Scope, Change and Risk Management: Manage scope against the agreed statement of work. Assess change requests for impact on effort, cost, timeline, and quality, and obtain approval through the agreed change-control process. Maintain a RAID log (risks, assumptions, issues, dependencies), apply mitigation actions, and escalate to SKO Delivery Management and the client in line with the escalation matrix.
Release, Quality and Handover Management: Coordinate release readiness, deployment planning, and go-live activities with the POD and client teams. Ensure quality gates, the Definition of Done, and documentation standards are met, and manage handover, user guidance, and knowledge transfer after delivery.
Scrum Master
Scrum Event Facilitation and Retrospectives: Facilitate sprint planning, daily Scrum, sprint reviews and demonstrations with the client, and sprint retrospectives within agreed timeboxes. Ensure retrospective outcomes are converted into owned, tracked improvement actions and reviewed in subsequent sprints.
Impediment Removal, Agile Practice and Delivery Metrics: Identify and remove impediments, including access, environment, dependency, and decision delays. Promote Agile practices, transparency, and team self-management. Track team-level measures such as sprint goal achievement, velocity predictability, carry-over, defect leakage, and impediment ageing, and use them to drive continuous improvement.
Impediment Removal, Agile Practice and Delivery Metrics: Identify and remove impediments, including access, environment, dependency, and decision delays. Promote Agile practices, transparency, and team self-management. Track team-level measures such as sprint goal achievement, velocity predictability, carry-over, defect leakage, and impediment ageing, and use them to drive continuous improvement.
Client Engagement and POD Leadership
Client Single Point of Contact and Governance: Act as the primary point of contact between the client and the POD, supported by POD members on technical topics. Run client governance including weekly status reporting, sprint and release reviews, and periodic steering meetings. Manage client expectations, track agreed delivery KPIs and SLAs, and monitor client satisfaction and engagement health.
POD Leadership and Team Development: Lead the POD as a cohesive unit. Onboard new members, set working norms, provide performance input to SKO line managers, plan leave and backup coverage, resolve team conflicts, and support the professional development of POD members.
Working
closely with the client Product Owner and stakeholders, and with SKO Delivery
Management, the individual ensures that requirements are clearly understood,
delivery commitments are realistic and transparent, and the POD operates as a
cohesive, continuously improving team.
Requirements
Required Certifications : a recognised business analysis certification
(CBAP, CCBA, or IIBA-AAC) or equivalent.
Strongly preferred: a Scrum certification (PSM I, CSM, or
SAFe Scrum Master) and a project management certification (PMP, PRINCE2
Practitioner, or PMI-ACP).
Required Experience : 7–10 years of total experience in software or technology-driven projects, including: 5+ years of business analysis; 2+ years performing Scrum Master or delivery lead responsibilities for a cross-functional team covering front-end, API/middleware, database, and QA roles; and 2+ years in a client-facing role as the primary point of contact for an external client.
Critical Professional Required Areas
Required Skills and Tools:
Strong requirements elicitation, analytical thinking, process mapping, and documentation skills, including user stories and testable acceptance criteria covering business rules and exception scenarios.
Project planning and control: release and sprint planning, effort estimation, scope and change management, RAID management, and status reporting.
Practical command of Scrum accountabilities and events, backlog refinement, sprint goals, Definition of Ready and Definition of Done, and facilitation of effective retrospectives.
Working technical literacy across the POD stack: front-end concepts, REST APIs and integration patterns (reading API specifications in Swagger/OpenAPI; using Postman), relational databases with the ability to write basic SQL queries, and software testing life cycle and defect management.
Hands-on experience with a backlog and delivery management tool such as Jira or Azure DevOps, including boards, dashboards, and reporting.
Familiarity with at least one wireframing or process-modelling tool, such as Figma, Miro, or Visio.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook for client reporting and presentations.
Experience planning UAT, analysing functional defects, and maintaining requirements traceability.
Practical command of Scrum accountabilities and events, backlog refinement, sprint goals, Definition of Ready and Definition of Done, and facilitation of effective retrospectives.
Working technical literacy across the POD stack: front-end concepts, REST APIs and integration patterns (reading API specifications in Swagger/OpenAPI; using Postman), relational databases with the ability to write basic SQL queries, and software testing life cycle and defect management.
Hands-on experience with a backlog and delivery management tool such as Jira or Azure DevOps, including boards, dashboards, and reporting.
Familiarity with at least one wireframing or process-modelling tool, such as Figma, Miro, or Visio.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook for client reporting and presentations.
Experience planning UAT, analysing functional defects, and maintaining requirements traceability.
Other Requirements
Excellent client-facing communication, presentation, negotiation, and conflict-resolution skills, with the confidence to manage senior client stakeholders.
Ability to balance analysis, delivery management, facilitation, and leadership responsibilities, and to escalate capacity conflicts early.
Willingness to provide working-hour overlap with the client time zone and to travel to client sites when required.
Preferred Education
MBA or a relevant postgraduate qualification in Business or Information Technology.
Preferred Experience
Experience leading delivery in a POD, squad, or managed-services model for an external client.
Experience with SaaS or PaaS products, and with both fixed-scope and time-and-materials engagement models.
Exposure to digital transformation, process automation, and responsible use of approved AI-assisted analysis and documentation tools.
Experience supporting product demonstrations, user training, and knowledge transfer.
Knowledge, Skills & Abilities
Ownership mindset: treats on-time, quality delivery and client satisfaction as personal accountabilities.
Servant leadership: leads the POD by enabling, unblocking, and developing people rather than directing technical work.
Commercial awareness: understands how scope, effort, and change affect cost, margin, and the client relationship.
Sound judgement on when to facilitate team decisions and when to commit on behalf of the POD, with transparent communication of either.
Structured problem-solving and the ability to remain composed and decisive under delivery pressure.
Ethics & Compliance
The role requires integrity, transparency, accountability, and respectful collaboration. The Business Analyst, Scrum Master and POD Lead must follow SKO’s and the client’s policies, governance requirements, confidentiality obligations, and information-security practices, ensure the POD does the same, and promptly raise potential compliance or delivery concerns through the appropriate channels.
Required Experience : 7–10 years of total experience in software or technology-driven projects, including: 5+ years of business analysis; 2+ years performing Scrum Master or delivery lead responsibilities for a cross-functional team covering front-end, API/middleware, database, and QA roles; and 2+ years in a client-facing role as the primary point of contact for an external client.
Critical Professional Required Areas
Required Skills and Tools:
Strong requirements elicitation, analytical thinking, process mapping, and documentation skills, including user stories and testable acceptance criteria covering business rules and exception scenarios.
Project planning and control: release and sprint planning, effort estimation, scope and change management, RAID management, and status reporting.
Practical command of Scrum accountabilities and events, backlog refinement, sprint goals, Definition of Ready and Definition of Done, and facilitation of effective retrospectives.
Working technical literacy across the POD stack: front-end concepts, REST APIs and integration patterns (reading API specifications in Swagger/OpenAPI; using Postman), relational databases with the ability to write basic SQL queries, and software testing life cycle and defect management.
Hands-on experience with a backlog and delivery management tool such as Jira or Azure DevOps, including boards, dashboards, and reporting.
Familiarity with at least one wireframing or process-modelling tool, such as Figma, Miro, or Visio.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook for client reporting and presentations.
Experience planning UAT, analysing functional defects, and maintaining requirements traceability.
Practical command of Scrum accountabilities and events, backlog refinement, sprint goals, Definition of Ready and Definition of Done, and facilitation of effective retrospectives.
Working technical literacy across the POD stack: front-end concepts, REST APIs and integration patterns (reading API specifications in Swagger/OpenAPI; using Postman), relational databases with the ability to write basic SQL queries, and software testing life cycle and defect management.
Hands-on experience with a backlog and delivery management tool such as Jira or Azure DevOps, including boards, dashboards, and reporting.
Familiarity with at least one wireframing or process-modelling tool, such as Figma, Miro, or Visio.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook for client reporting and presentations.
Experience planning UAT, analysing functional defects, and maintaining requirements traceability.
Other Requirements
Excellent client-facing communication, presentation, negotiation, and conflict-resolution skills, with the confidence to manage senior client stakeholders.
Ability to balance analysis, delivery management, facilitation, and leadership responsibilities, and to escalate capacity conflicts early.
Willingness to provide working-hour overlap with the client time zone and to travel to client sites when required.
Preferred Education
MBA or a relevant postgraduate qualification in Business or Information Technology.
Preferred Experience
Experience leading delivery in a POD, squad, or managed-services model for an external client.
Experience with SaaS or PaaS products, and with both fixed-scope and time-and-materials engagement models.
Exposure to digital transformation, process automation, and responsible use of approved AI-assisted analysis and documentation tools.
Experience supporting product demonstrations, user training, and knowledge transfer.
Knowledge, Skills & Abilities
Ownership mindset: treats on-time, quality delivery and client satisfaction as personal accountabilities.
Servant leadership: leads the POD by enabling, unblocking, and developing people rather than directing technical work.
Commercial awareness: understands how scope, effort, and change affect cost, margin, and the client relationship.
Sound judgement on when to facilitate team decisions and when to commit on behalf of the POD, with transparent communication of either.
Structured problem-solving and the ability to remain composed and decisive under delivery pressure.
Ethics & Compliance
The role requires integrity, transparency, accountability, and respectful collaboration. The Business Analyst, Scrum Master and POD Lead must follow SKO’s and the client’s policies, governance requirements, confidentiality obligations, and information-security practices, ensure the POD does the same, and promptly raise potential compliance or delivery concerns through the appropriate channels.
Skills Required
- Recognized business analysis certification such as CBAP, CCBA, IIBA-AAC, or equivalent
- 7-10 years of total experience in software or technology-driven projects
- At least 5 years of business analysis experience
- At least 2 years performing Scrum Master or delivery lead responsibilities for cross-functional teams
- At least 2 years in a client-facing role as the primary point of contact for an external client
- Strong requirements elicitation, analysis, process mapping, documentation, user story, and acceptance criteria skills
- Experience with release and sprint planning, estimation, scope and change management, RAID management, and status reporting
- Practical knowledge of Scrum accountabilities, events, backlog refinement, sprint goals, Definition of Ready, Definition of Done, and retrospectives
- Technical literacy in front-end concepts, REST APIs, integration patterns, Swagger/OpenAPI, Postman, relational databases, basic SQL, software testing, and defect management
- Hands-on experience with Jira or Azure DevOps, including boards, dashboards, and reporting
- Familiarity with a wireframing or process-modeling tool such as Figma, Miro, or Visio
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Experience planning UAT, analyzing functional defects, and maintaining requirements traceability
- Excellent client-facing communication, presentation, negotiation, and conflict-resolution skills
- Ability to balance analysis, delivery management, facilitation, and leadership responsibilities
- Willingness to provide working-hour overlap with the client time zone and travel to client sites when required
- Scrum certification such as PSM I, CSM, or SAFe Scrum Master
- Project management certification such as PMP, PRINCE2 Practitioner, or PMI-ACP
- MBA or relevant postgraduate qualification in Business or Information Technology
- Experience leading delivery in a POD, squad, or managed-services model for an external client
- Experience with SaaS or PaaS products and fixed-scope and time-and-materials engagement models
- Experience with digital transformation, process automation, and approved AI-assisted analysis and documentation tools
- Experience supporting product demonstrations, user training, and knowledge transfer
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The Company
What We Do
SKO Systems is a global software technology provider founded in 2007. It develops innovative software products, IT applications, and tailored solutions for hospitality, travel, logistics, and security. Its work includes custom software development, systems integration, project management, and ongoing support, helping organizations simplify operations, modernize processes, and improve customer and guest experiences across multiple industries with long-term value.
