Full time, fixed term opportunity until 28th May 2027 – parental leave backfill
Excellent opportunity to support improvements in quality for research operations
$117,133 – $127,610 Base Salary + 17% Superannuation
About the opportunity
As the Business Analyst (Quality), you will join the Service Improvements team within the central Research Portfolio. The team exists to deliver system and process improvements to reduce administrative burdens for researchers, faculty research support teams and research portfolio specialist teams, such as Pre-Award, Post-Award and Clinical Trials.
Working with members of the Research Support Services Improvement team and colleagues in information technology, you will deliver a range of continuous improvement initiatives. This includes converting offline processes to digital forms and workflows and implementing digital and AI-enabled solutions, including a University-wide research support chatbot, to streamline workflows, improve access to information, and enhance the staff experience across the research lifecycle.
The team is passionate about improving researcher experience throughout the central research support lifecycle, to ultimately free up researchers to tackle the world’s greatest challenges.
Reporting to the Project Manager - Research Support Services Improvements, your key responsibilities will be to:
establish effective working relationships with stakeholders, both research portfolio and faculty colleagues
identify business and technical requirements to develop user friendly solutions and operational reports
embrace and leverage emerging technologies, including AI, to enhance staff experience and support continuous improvement in research service delivery
write user stories and acceptance criteria for internal and external developers/solution consultants for various technologies, including ServiceNow, DocuSign and AI-enabled chatbots
test solutions and coordinate user acceptance testing
conduct training sessions with business users
draft knowledge articles.
About you
experience in process mapping or customer journey mapping
proven experience in identifying and documenting form and workflow requirements across a variety of functions and business units
experience working in an agile team responsible for configuring/enhancing an enterprise platform
ability to conduct data trend analysis, identify solutions and make recommendations
strong analytical, organisational, decision making and presentation skills
outstanding communication and stakeholder engagement skills
excellent time and workload management skills with demonstrated ability to prioritise effectively, manage multiple tasks, meet deadlines and achieve required outcomes
ability to work independently and as part of a team
Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kale Claffey Recruitment Operations by email to [email protected]
© The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role.
Applications Close
Sunday 30 August 2026 11:59 PMSkills Required
- Experience in process mapping or customer journey mapping
- Experience identifying and documenting form and workflow requirements across varied functions and business units
- Experience working in an agile team responsible for configuring or enhancing an enterprise platform
- Ability to conduct data trend analysis, identify solutions, and make recommendations
- Strong analytical, organisational, decision-making, and presentation skills
- Outstanding communication and stakeholder engagement skills
- Excellent time and workload management skills, including prioritisation, multitasking, deadline management, and outcome delivery
- Ability to work independently and as part of a team
- Unrestricted work rights in Australia for the duration of employment
What We Do
The University of Sydney is a leading, comprehensive education and research institution that aims to maximize the potential of researchers and students from all backgrounds.
