We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description- Full time, 18 month fixed-term opportunity, based at our head office in Melbourne
- Enjoy turning complexity into clarity?
The Business Analyst is a key role within our Ancillary Products team, reporting to the Product Operations Manager.
Working closely with many cross-functional teams, the Business Analyst will ensure the Ancillary Products documentation and knowledge can be relied upon for planning, decision making and delivery.
To enable efficient, scalable product delivery, you’ll translate complex processes into detailed process maps and workflows, define business requirements and create clear user stories, capture and structure business rules and build out SOPs.
Integral to the role is maintaining accurate, up-to-date documentation and ensuring consistent governance to enable an always-on, high-performing product lifecycle.
To be considered, key skills will include:
- 3-5+ years as a Business Analyst or similar role.
- Very strong process mapping and documentation skills, with the ability to synthesise complex information into clear, simple outputs.
- Strong communication and structured thinking.
- Experience with tools such as Miro, Confluence, Jira, or similar.
- Experience in the aviation industry and a technical background to understand relevant technology applications, technical solutions and system architecture would be advantageous.
We’re a dynamic team with a strong, positive culture. We’re looking for someone with a can‑do attitude who enjoys collaborating and contributing to a great workplace. Self-starters who can navigate ambiguity and embrace change will thrive.
Your Life At Jetstar Is Unlike Any Other
Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s takeoff together
We can’t wait to hear from you. Apply now
Applications close Monday 6th July, 2026.
Skills Required
- 3-5+ years as a Business Analyst or similar role
- Very strong process mapping and documentation skills
- Strong communication and structured thinking
- Experience with tools such as Miro, Confluence, Jira or similar
- Experience in the aviation industry and a technical background to understand technology and system architecture
What We Do
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 26,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us. For the latest information on the cyber incident: https://bit.ly/3I7jNfM Member of the oneworld Alliance. Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules
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