Business Analyst-Payment Solutions

• Requirements & Process Analysis for Payments
• Support discovery sessions with Payments, Finance, Provider Networks, and Enterprise Applications stakeholders to understand current payment workflows, pain points, and scalability gaps across 24+ payment types.
• Document as‑is and to‑be processes for Practice Payments, including funding, calculation, approval, payment file generation, and posting to financial systems.
• Support translating business objectives into clear functional requirements, user stories, and acceptance criteria for the Payments technical team (system admins, engineers, integration specialists).
Data Mapping, Integrations & Automations (25%)
• Support in the definition, creation and maintenance of detailed data mapping between QuickCap, CCF/payments data automations, NetSuite, banking files, and reporting environments.
• Partner with Enterprise Applications, Data & Analytics, Enterprise Integrations, and vendors to specify requirements for APIs, file exchanges, and other integrations that support automated payment runs and reconciliations.
• Identify and document data quality rules, validation checks, and exception handling needed to support reliable, scalable automations for Practice Payments.
Delivery Support: User Stories, Backlog, and Testing 
• Create and refine epics/stories in JIRA with complete descriptions, business justification, and clear acceptance criteria; ensure requests are ready for development teams.
• Collaborate with technical leads and system administrators to clarify requirements and support estimation and sprint planning.
• Coordinate and/or execute UAT test case design, test data setup, and user sign‑off to ensure builds meet business and compliance needs before go‑live.
Controls, Reconciliation & Reporting Requirements 
• Partner with Finance, Payments Operations, Provider Networks, and Accounting to define requirements for reconciliation, financial controls, and auditability across the payment lifecycle (from calculation through settlement and posting).
• Capture requirements for standard and ad‑hoc reporting (e.g., payment runs, exceptions, aging, breakage, and correction workflows).
• Ensure that designs support appropriate control points, logs, and data retention to satisfy internal and external audit expectations.
Stakeholder Communication & Change Management (10%)
• Develop clear documentation (process flows, data diagrams, SOP inputs) to support training and change management for new payment capabilities.
• Communicate status, risks, and tradeoffs to stakeholders; help drive issue resolution and decision‑making for payment-related scope.
• Contribute to the broader Payments Excellence and Enterprise Applications governance frameworks (e.g., intake, prioritization, release readiness).

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, Analytics, or a related field, or equivalent practical experience.
• 2+ years of experience in a Business Analyst, Payments Analyst, Financial Systems Analyst, or similar role supporting technology or operations projects.
• Experience working with financial systems or payments platforms (e.g., QuickCap, NetSuite, bank payment/reconciliation tools, or similar).

Preferred KSA’s

• Technical & Analytical Skills
• Demonstrated experience creating process maps, requirements documents, and user stories with clear acceptance criteria
• Solid data skills: proficient with structured data analysis using spreadsheets and basic SQL/BI tools, experience performing reconciliations, and ability to define data validation rules
• Proven experience collaborating with technical teams (system administrators, engineers, data analysts) on integrations, automations, and system enhancements
Business & Delivery Skills
• 2+ years of experience supporting cross-functional projects, preferably in payments, revenue cycle, financial operations, or similar business-critical functions
• Strong analytical and problem-solving skills; demonstrated ability to break down complex, ambiguous problems into structured analysis and actionable recommendations
• Excellent written and verbal communication skills with proven ability to effectively communicate technical concepts to non-technical stakeholders and business requirements to technical teams
Domain & Systems
• Experience with QuickCap, NetSuite, or other healthcare payments / claims / ERP platforms.
• Familiarity with healthcare provider payment models (e.g., incentives, shared savings, capitation, fee‑for‑service with adjustments).
• Exposure to banking/ACH processes, payment files, and reconciliation workflows.
Methods & Tooling
• Experience working in Agile or hybrid delivery environments with JIRA (or similar) for backlog management and status tracking.
• Comfort with basic data querying / analysis (e.g., Excel, Google Sheets, BI tools) to validate requirements and support troubleshooting.
Soft Skills
• Ability to influence without authority and drive alignment across Payments, Finance, Provider Networks, Product, and Technology teams.
• Strong organization and time‑management skills; able to juggle multiple initiatives and stakeholders in a fast‑paced environment.
• High attention to detail and commitment to data accuracy and control‑oriented design.

Physical Requirements

• Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.