The Business Analyst Order Management is responsible for managing and optimizing the order fulfillment process. This role is critical in establishing and maintaining a comprehensive order-to-cash strategy. This highly detailed and process driven individual works cross functionally with Supply Chain, Sales, Service, and our Distribution Center to deliver orders to customers on-time and in full. Additionally, the individual will manage communications, data integrity and overall improvement of the sales and operations processes while working across departments to identify and define best in class service KPI’s.
Essential Functions and Key Responsibilities:
- Maintains the integrity of the order book, order lifecycle and on-time delivery performance.
- Manages the end-to-end flow of direct-to-consumer and wholesale orders.
- Partners with the Supply Chain team on the timing of incoming supply relative to order commitments.
- Responsible for driving the creation and optimization of a best-in-class Order Management process.
- Identifies, designs and applies process improvement strategies to improve the customer experience.
- Oversees order management platforms and functional areas to ensure end-to-end processes perform.
- Serve as subject matter expert for Oracle order management systems and business processes
- Supports the setup, onboarding, and management of strategic, EDI enabled, customers.
- Partners with cross functional teams to align on project vision and execution strategy.
- Utilize ERP (Oracle) and other systems capabilities to automate order management activities.
- Collaborate cross functionally to ensure adherence and ownership of order management processes.
- Performs other related duties and tasks as required.
Knowledge and Skills Requirements:
- Proven ability to work in a team-oriented, collaborative environment.
- Strong experience with Oracle ERP
- Highly proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
- Ability to articulate and clearly communicate complex problems & solutions
- Strong English written and verbal communication skills and ability to interact with all levels.
Education, Work Experience, and Professional Certifications:
- Bachelor’s degree in business or related field
- 3-5 years of relevant Operations and Analytics experience
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage.
- Ability to work extended hours as necessary.
- Able to work efficiently and accurately in an atmosphere of frequent interruption.
- Light physical effort equal to frequent lifting or moving of lightweight materials.
- Occasional travel may be required.
TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $75,000 - $82,000. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
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What We Do
Overview: Headquartered in Carlsbad, California, TaylorMade Golf is a leading manufacturer of high performance golf equipment, golf balls and accessories. TaylorMade has a history of innovative industry-leading products such as the newly launched Stealth family headlined by the 60-layer Carbon Twist Face Stealth Carbonwood Driver. TaylorMade's technological advancements touch all sectors of the golf industry with products like P Series irons, Milled Grind 3 wedges, TP5/TP5X golf balls and Spider putters. A major force across the world's professional tours, TaylorMade has an unrivaled athlete portfolio that includes Tiger Woods, Dustin Johnson, Rory McIlroy, Collin Morikawa, Tommy Fleetwood, Rickie Fowler, Matthew Wolff, Harry Higgs, SH Park, Charley Hull, Maria Fassi and Sierra Brooks. History: In the spring of 1979 a golf equipment salesman named Gary Adams took out a $24,000 loan on his home and founded the TaylorMade Golf Company. He rented a 6,000 square-foot building that at one time housed a television assembly plant. Counting him, there were three employees and a single, innovative product: a 12-degree driver cast of stainless steel. This new metalwood looked and sounded different from a wooden wood, and most important, it performed differently. The clubhead's perimeter-weighting offered greater forgiveness on mis-hits, while the lower center of gravity made it easier to launch the ball in the air. Adams, the son of a golf professional, was adamant that TaylorMade clubs maintain ties to what true golfers perceived an authentic golf club should look and feel like. They were committed to combining innovation with authenticity, to always be passionate about the game, and pledged to be competitive - to work hard to establish itself and grow. These four tenets would take them far. Since the creation of the first metalwood in 1979, the TaylorMade Golf Company has established a legacy of breaking from tradition to reach new thresholds of performance.
