Business Analyst - Operations III

About the Role

This role will be the primary contact for a large customer, and they will spend a portion of their time directly interacting with the customer. Strong interpersonal skills will be required as the customer facing relationship is key to success.

As a Business Analyst of Operations III at Uber Freight, you will identify trends and defects, make decisions, take quick action, and measure impact with a high degree of confidence in our data as well as seamless access to it. Achieving this goal will allow Uber Freight to unlock substantial value across the entire business. You’ll work closely alongside our existing community of analysts and engineers to map our data & analytics environment, identify opportunities for improvement, and deliver on those opportunities. You’ll also work closely with our community of users (including front-line operators, managers and leaders, and even customers) to understand their use cases and then build the analytics tools in Tableau, Google Big Query, GCP, SQL, Python, or proprietary Uber tools to satisfy those use cases.

What the Candidate Will Do

• Work closely with data engineers to understand how raw data is collected, what it means, how/where it is stored, etc. and make all of the highly technical information on the back-end easy to understand and access for the analyst community
• Build and own the company-wide repository for metric logic across growth, margin, service, and efficiency metrics across the business; working closely with the analyst teams (who have deep expertise in their respective domains) to define and refine that metric logic over time to produce the most accurate results
• Conduct user research with key segments (e.g., front-line ops, exec leadership, functional managers, specific external customers) to identify the most critical opportunities to better surface information; lead the development of the reporting tools to fill those needs by leveraging Tableau, Google Big Query, GCP, SQL, Python, or the proprietary Uber tool that is best suited for the use case
• Perform deep-dive analysis to unpack insights and recommend solutions to top-of-mind problems the business is facing; build and deliver the solutions to those problems
• Work directly with Leadership team to provide insight

Basic Qualifications

• Bachelor’s degree
• Minimum 4 years of related experience
• Strong Interpersonal Communication skills

Preferred Qualifications

• Expert technical proficiency in SQL as well as big-data SQL engines and relational database management systems (Hive, Presto, Postgres)
• High technical proficiency in Google Cloud Platform (GCP, Big Query)
• Expert technical proficiency in Tableau
• Strong technical proficiency in common analytics and reporting tools (Python, Google Sheets / Excel, Mixpanel, Looker)

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.