Business Analyst, Operations Enablement

Reporting into the Manager, Operations Enablement, Canadian Disability & Group Life, as a Business Analyst, you will work closely with your business partners to enable successful delivery of initiatives, with strong focus on stakeholder readiness. Your contributions will ensure our operations teams are able and equipped to embrace project deliverables, without negatively impacting the service of our customers. You possess an excellent balance of analytical, communication, and process design skills.  You have a natural curiosity and comfort in asking questions and challenging others, to ensure understanding of details and impact to operations. You know how to build successful relationships and mesh naturally in an environment with geographically and culturally diverse cross-functional teams.

Position Responsibilities:

• Investigate and analyze business drivers and needs to deliver comprehensive detailed business requirements

• Determine impact to our business processes, build new or revised processes to enable our operations to deliver seamlessly following initiative delivery.

• Support complex client investigations that require collaboration across multiple Group Benefits stakeholders to support the operational response and action plan to our customers.

• Prepare our business partners for changes that are introduced, articulating what it will mean for them specifically.

• Foster positive, effective relationships to strengthen partnership with key stakeholders.

• Collaborate intensely with subject matter experts and clearly document business needs.

• Influence your teammates with your positive attitude and passion for your role!

Required Qualifications:

• 3–5 years of experience and understanding of Group Disability operations and systems (STD, AMCS, LTD)

• Strong organizational and problem-solving skills while working in a fast-paced environment with changing priorities

• Excellent verbal & written communication skills, with ability to adjust for different audiences

• Proficiency with Microsoft Office products (PowerPoint, Excel)

Preferred Qualifications:

• Passion for process mapping and/or process design and demonstrated ability to challenge the status quo

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Natural curiosity that leads to working toward the best solution for Manulife and our clients

• Understanding of agile methodology

• Significant aptitude for change

• Reputation for ongoing learning and investment in personal development

• Thrives in a dynamic team environment

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.