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Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.
- Collaborates in the design, implementation and management of core business/group processes.
- Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.
- Streamlines, simplifies and continuously improves existing processes.
- Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.
- Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.
- Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.
- Maintains current process documentation to ensure available for stakeholders as required.
- Supports management of processes using established methodologies and tools/system/technology.
- Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
- Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.
- Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.
- Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
- Resolves issues regarding processes that are raised from all sources/stakeholders.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
- Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Qualifications:
- Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge of business analysis, project delivery practices and standards across the project lifecycle.
- Knowledge of business/group processes, procedures and controls - Working.
- Understanding of risk, regulatory and compliance requirements - Working.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
Salary:
Pay Type:
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Skills Required
- 2-3 years of relevant experience and post-secondary degree or equivalent combination of education and experience
- Knowledge of business analysis and project delivery practices across the project lifecycle
- Working knowledge of business/group processes, procedures and controls
- Understanding of risk, regulatory and compliance requirements (working)
- Specialized knowledge in process design and management
- Verbal and written communication skills (good)
- Organization skills (good)
- Collaboration and team skills (good)
- Analytical and problem solving skills (good)
BMO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BMO and has not been reviewed or approved by BMO.
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Parental & Family Support — Paid parental leave up to 16 weeks at full pay for all new parents, plus up to $20,000 for adoption, surrogacy, and fertility, and 10 days of paid backup childcare indicate robust family support. These elements stand out within BMO’s U.S. package.
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Retirement Support — A 401(k) design combining a core employer contribution with dollar-for-dollar matching up to a set portion of pay, plus immediate vesting on match and employee contributions, signals strong retirement funding. The core contribution’s three-year vesting is clearly defined.
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Leave & Time Off Breadth — Vacation accrual scales with grade and service, alongside 9–10 paid holidays and additional paid time off buckets (bereavement, school activities, civic duties, blood donation, volunteering). This breadth offers multiple avenues for time away beyond standard vacation.
BMO Insights
What We Do
At BMO, banking is our personal commitment to helping people at every stage of their financial lives. The truth is, people’s needs change: so we change too. But we never change who we are. Which means we’ll never waiver from providing our customers the best possible banking experience in the industry. Our incredible team of over 46,000 people is just the tip of the iceberg. You should get to know us. We’re here to help.








