Job Summary
This role is focused on driving internal automation of business processes across departments including HR, Finance, Customer Support, and Operations. The Business Analyst will work closely with department heads, developers, and project managers to identify manual tasks, propose automation solutions, and deliver functional designs using Microsoft PowerApps and Python-based platforms. The ideal candidate brings a strong appreciation of business workflows, data flows, and how systems operate at a conceptual level—combined with a sharp eye for detail in defining requirements and supporting successful delivery.
Key Responsibilities
Business Analysis & Process Automation
- Analyze current workflows across departments to identify automation opportunities.
- Document as-is and to-be process flows, data mappings, and decision logic.
- Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria.
- Map data flows, transformations, and integrations across internal tools and databases.
- Define success metrics and KPIs for each automation project.
Platform-Centric Solutioning
- Work with development teams building solutions on Microsoft PowerApps and Python-based automation platforms.
- Create wireframes, mockups, and UI flow diagrams for internal tools and apps.
- Design data transformation logic to support process automation workflows.
- Understand the capabilities and limitations of PowerApps and Python-based scripts to propose viable technical solutions.
Project Management & Execution
- Collaborate with developers, testers, and stakeholders to manage delivery timelines and priorities.
- Facilitate sprint planning, standups, and retrospectives under Agile methodology.
- Maintain project plans, issue trackers, and documentation for internal visibility and alignment.
- Support user acceptance testing (UAT), training, and deployment.
Required Skills & Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or a related field.
- 5-9 years of experience in business analysis with a focus on internal process automation.
- Strong exposure to Microsoft Power Platform/automation project (especially PowerApps) and Python automation scripts.
- Hands-on experience with process mapping, data transformation,dataflows and workflow design.
- Proficiency in tools like Lucidchart, Figma, Excel, SQL, Jira, and Confluence.
- Strong conceptual understanding of software systems and data-driven integrations.
Preferred Qualifications
- Experience automating workflows using Power Automate, Dataverse, Flask/FastAPI, or Python scripts integrated with enterprise systems.
- Familiarity with REST APIs and database design.
- Certification in Business Analysis, Scrum, or Microsoft Power Platform is a plus.
Key Deliverables
- Business Requirement Documents (BRDs)
- Functional Specifications and User Stories
- Process Flows and Data Flow Diagrams
- Wireframes and UI Prototypes
- Sprint Boards, Delivery Roadmaps, and Risk Logs
- UAT Plans and Post-Deployment Reports
Top Skills
What We Do
Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence.
Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform.
Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.
