Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands!
Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.
Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.
Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.
Our Impact:
- 400+ million members connected through our platform.
- Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.
Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!
Explore more about us at www.lji.io.
The Opportunity:
If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Business Analyst in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.
What will you Do:
A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:
- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
- Develop comprehensive business cases and market feasibility analyses.
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
- Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
- Design, deliver, and maintain training programs for client users.
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
- Collaborate with the product management team to drive innovation and deliver transformative product features.
- Develop high-impact product marketing collaterals, including white papers and presentations.
- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.
What are we looking for :
An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:
- An ongoing University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
- Exceptional interpersonal skills and a problem-solving mindset.
- Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
- A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
Additional qualifications that enhance your profile:
- Certification in business analysis.
- Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.
Why should you consider us?
At LJI, you'll experience:
- A collaborative and empowering work culture that fosters continuous learning and growth.
- Opportunities to make a tangible impact on our clients' businesses.
- A chance to collaborate with a talented team of passionate individuals.
- The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.
Unleash your passion for Customer Success and help businesses thrive!
Skills Required
- Ongoing university degree or diploma in Computer Science, Business Administration, or related discipline
- Excellent written and verbal communication skills
- Strong presentation skills and ability to deliver persuasive presentations
- Exceptional interpersonal skills and problem-solving mindset
- Adaptability and resilience to thrive in a startup environment
- Meticulous attention to detail and commitment to excellence
- Certification in business analysis
- Knowledge of open-source technologies, machine learning, AI, big data, blockchain, and cloud infrastructure
What We Do
Headquartered in Silicon Valley, Loyalty Juggernaut, Inc. (LJI) is the next-gen loyalty and customer engagement solutions enterprise, helping brands reimagine their customer loyalty initiatives in #theageofdigitalcustomer. GRAVTY®, LJI’s digital transformation platform is specifically designed for the ecosystem-centric loyalty programs. Built ground-up on break-through technologies including serverless computing, microservices architecture, AI/ML, and big data, GRAVTY® addresses the fundamental limitations of the traditional loyalty platforms and enables brands to deliver on the digital customer expectations comprehensively. GRAVTY® client base includes leading global brands, running industry-defining and award-winning, ecosystem-centric loyalty programs in airline, hospitality, retail, food & beverages, financial services, telco and multi-brand, diversified business groups.
