Business Analyst II - Salesforce Analytics

POSITION SUMMARY:

Omnicell Inc. has an exciting opportunity for a Salesforce Analytics-focused Business Analyst II to join our Sales Analytics team located at our office in Cranberry Township, PA or Remote. This role is centered on leveraging Salesforce Analytics capabilities to drive insights, reporting, and decision-making across the NA Growth organization.

The candidate will help the NA Growth organization increase sales effectiveness and efficiency by optimizing Salesforce analytics, reporting, and data visibility within the CRM ecosystem. This individual will serve as a Salesforce Analytics subject matter expert, supporting NA Growth strategies and objectives through advanced CRM analytics, reporting, forecasting, process improvements, and data analysis.

The candidate will collaborate cross-functionally with Finance, IT/IS, Operations and Marketing to achieve organizational goals.

Major Responsibilities

• Serve as the primary point of contact for Salesforce Analytics, including reporting, dashboards, data models, and analytics configuration within Salesforce
• Act as a Salesforce Analytics expert, driving best practices in reporting, dashboards, and data visualization within the CRM
•  Design, develop, and maintain Salesforce reports, dashboards, and analytics solutions to support sales performance and decision-making
• Lead and participate in CRM enhancement, customization, support, and maintenance projects with a strong emphasis on analytics and reporting
• Design and implement CRM and analytics solutions using standard Salesforce configuration and established best practices
• Work with Leadership, Analysts & SMEs to identify analytics, reporting, and data insight requirements
• Develop, implement, and maintain new and existing CRM data analysis and reporting systems, with a focus on scalability and usability
• Assist with the design, development, and implementation of CRM architecture with a strong emphasis on data structure and analytics readiness
• Gather requirements for system implementations/enhancements and represent Sales’ analytics and reporting needs
• Elicit requirements using interviews, document analysis, workshops, business process descriptions, use cases, and workflow analysis
• Establish and implement standards and strategies for Salesforce data management, lifecycle, governance, and quality
• Continuously improve existing analytics approaches by identifying opportunities to transform business practices into data-driven solutions
• Improve productivity by identifying gaps in reporting, analytics, tools, and processes and recommending enhancements
• Maintain a strong focus on continuous improvement in customer satisfaction, Sales processes, and analytics/reporting capabilities
• Assist with sales forecasting by leveraging Salesforce analytics, reporting, and supporting data systems
•  Gather information from the sales team and independent representatives to support forecasting and pipeline visibility
• Create executive-level dashboards and reports to support strategic sales direction and decision-making
• Analyze and communicate key metrics and drivers of Sales performance (historical, budget, forecast, strategic plan)
• Provide timely, relevant, and accurate analysis to support decision-making and strategic planning
• Analyze key drivers and metrics vs. historical performance, budgets, forecasts, and strategic plans and communicate results to leadership
• Utilize financial and analytical models that incorporate key business drivers and performance indicators
• Communicate analytical results verbally, in writing, and via presentations to all levels of management
• Execute Sarbanes-Oxley policies related to Salesforce and adhere strictly to compliance standards
• Other duties as assigned

KEY RESPONSIBILITIES:

Salesforce Analytics – 40%
Data Analysis / Decision Support – 30%
CRM Administration & Projects / Assignments – 20%
Administrative (Other) – 10%

Work Authorization Requirement:

• You must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Omnicell does not offer immigration sponsorship for this position.
• Candidates who require visa sponsorship now or in the future, including those on F-1, OPT, CPT, H-1B, or similar visa programs, are not eligible for consideration.

MINIMUM JOB REQUIREMENTS:

Education / Training:

• Bachelor’s Degree

Business Experience:

• 3+ years of experience in Salesforce CRM analytics, reporting, business intelligence, or data analytics
•  2+ years of hands-on experience with Salesforce.com, with a strong focus on reporting and analytics
• Proven experience building Salesforce dashboards, reports, and data-driven insights
• Ability to work independently:
  • Coordinate efforts with analytics team members
  • Interact with project stakeholders
  • Take responsibility for execution and timely delivery
  • Collaborate with teams to design solutions and troubleshoot issues

Preferred Qualifications:

• Salesforce Certified Platform Administrator (ADM-201) and/or advanced Salesforce certifications (e.g., Advanced Admin, CRM Analytics) 
• Experience with Salesforce Analytics tools (e.g., CRM Analytics / Einstein Analytics)
• Experience with Tableau and/or Power BI (nice to have, not primary focus)
• Experience in the healthcare industry

Specialized Knowledge/Skills:

• Strong expertise in Salesforce reporting, dashboards, and analytics frameworks
• Understanding of complex business applications, data modeling, and relational databases
• Experience with data visualization tools (Tableau, Power BI) as a complement to Salesforce analytics
• High tolerance for ambiguity and ability to bring structure through data and analytics
• Proactive, curious mindset with a strong focus on continuous improvement
• Ability to translate business requirements into analytics and reporting solutions
• Self-reliant in researching Salesforce capabilities and technical solutions
• Strong verbal and written communication skills; ability to present insights to leadership
• Business acumen with the ability to leverage analytics to drive performance
• Knowledge of business intelligence tools including Salesforce CRM Analytics (preferred), Tableau, and/or Power BI
• Working knowledge of Six Sigma tools and processes

• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected]. 

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.