The Business Analyst II provides programmatic, operational, and analytical support in a federal government environment. The position analyzes business processes, operational data, and stakeholder requirements to identify improvements, support informed decision-making, and enhance program efficiency and performance.
Key Responsibilities
- Analyze business processes, workflows, requirements, and operational data to identify trends, risks, gaps, and improvement opportunities.
- Develop reports, dashboards, Excel analyses, presentations, briefings, and other management-support products.
- Monitor performance metrics, processing timelines, accuracy, workload, and compliance with established procedures.
- Analyze travel, financial, personnel, procurement, training, and programmatic activities and identify discrepancies or issues requiring action.
- Gather and document business requirements and support process and workflow improvements.
- Develop and maintain SOPs, process maps, job aids, training materials, and other knowledge-management resources.
- Coordinate cross-functional activities and serve as a liaison among program, administrative, financial, HR, travel, procurement, and other stakeholders.
- Support special projects, program initiatives, conferences, onboarding, training, and other operational activities.
- Conduct root-cause analysis and recommend corrective actions to improve efficiency, accuracy, and customer service.
- Provide timely responses to complex stakeholder inquiries and support leadership with ad hoc analysis and decision-making.
- Maintain data accuracy, documentation, and confidentiality, including appropriate handling of PII.
Requirements
- Bachelor's degree in Business, Management, Information Systems, Public Administration, Analytics, or related field, or equivalent experience.
- 3+ years of experience in business analysis, program analysis, operations, process improvement, or a related field.
- Strong analytical, organizational, problem-solving, and communication skills.
- Advanced proficiency in Microsoft Excel and experience developing reports and presentations.
- Experience analyzing workflows, requirements, and operational data.
- Ability to manage multiple priorities and work independently in a deadline-driven environment.
Preferred Qualifications
- Experience supporting federal government, HHS, CDC, or public-sector programs.
- Experience with systems such as Concur, TASNet, IFMS, STARS, ICE, MACCS, or similar enterprise systems.
- Experience with process mapping, requirements gathering, dashboards, Power BI, or project management.
- Experience developing SOPs, training materials, and business-process documentation.
- Ability to obtain and maintain a Public Trust background investigation.
Core Competencies
- Business & Data Analysis
- Process Improvement
- Requirements Management
- Reporting & Decision Support
- Stakeholder Communication
- Project Coordination
- Problem Solving
- Attention to Detail
- Customer Service
Benefits
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
AAP/EEO Statement:
DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- Bachelor’s degree in Business, Management, Information Systems, Public Administration, Analytics, or a related field, or equivalent experience
- 3+ years of experience in business analysis, program analysis, operations, process improvement, or a related field
- Strong analytical, organizational, problem-solving, and communication skills
- Advanced proficiency in Microsoft Excel
- Experience developing reports and presentations
- Experience analyzing workflows, requirements, and operational data
- Ability to manage multiple priorities and work independently in a deadline-driven environment
- Experience supporting federal government, HHS, CDC, or public-sector programs
- Experience with Concur, TASNet, IFMS, STARS, ICE, MACCS, or similar enterprise systems
- Experience with process mapping, requirements gathering, dashboards, Power BI, or project management
- Experience developing SOPs, training materials, and business-process documentation
- Ability to obtain and maintain a Public Trust background investigation
What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
