Senior Business Analyst, OPL

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are seeking a versatile and high-performing Senior Business Analyst  (Level II or Senior level, depending on experience) to drive the evolution of our Trade Credit division. While a primary focus will be leading the transition to our new underwriting system, this role serves as a central pillar for all Trade Credit initiatives.

You will act as the primary liaison between business stakeholders and IT, ensuring that objectives for the transition and all subsequent operational projects are met with precision. This position requires a strong background in Project Management, as you will be responsible for tracking milestones, managing scope, and providing consistent visibility to the Trade Credit Operations Manager.

What You’ll Do Here

• System Transition Leadership: Lead requirements  to migrate business units to the new underwriting platform; document functional specifications and ensure the solution meets ROI goals.

• Project Management & Reporting: Act as the primary point of contact for the Trade Credit Operations Manager, providing consistent status updates, risk assessments, QA testing, and progress reports on all active projects.

• Operational Support: Beyond the system transition, provide ongoing BA support for diverse operational needs, process improvements, and ad-hoc business initiatives within the Trade Credit department.

• Stakeholder Synthesis: Facilitate sessions with national stakeholders to seek consensus on differing interests, manage priorities, and remove roadblocks to keep teams on plan.

• End-to-End Analysis: Analyze complex data sources to provide actionable recommendations; create guides and visual documentation to bridge the gap between IT and business users.

• Quality & Change Management: Identify change and provide QA during test planning and execution to ensure the integrity of the Trade Credit systems and workflows.

What You Bring to the Table

• Minimum 5 to 7 years of relevant experience.

• Proven experience with SaaS is required.

• Education: Bachelor’s degree in Business Administration, or any combination of equivalent education and experience.

• Project Management Expertise: A strong background in Project Management is required. You must be comfortable managing timelines, dependencies, and reporting structures.

• Trade Credit Knowledge: Experience in Trade Credit insurance, Underwriting systems, or the broader insurance industry is a significant asset.

• Analytical Skills: Highly developed problem-solving skills with the ability to manage multiple files and initiatives simultaneously.

• Language:  Bilingualism (English/French) is required. Need to interact on a regular basis with English-speaking clients and colleagues across the country.

• Technical Proficiency:

  • Experience in Functional Analysis and Business Process Review..

  • Advanced skills in Excel, Power BI and other project systems.
     

Key Competencies

• Adaptability: Ability to pivot between high-level system transition strategy and day-to-day operational BA tasks.

• Communication: Exceptional ability to integrate complex information for executive reporting.

• Autonomy: A self-starter who takes initiative and can drive projects forward with minimal supervision.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.