Basic Functions
- 5-8 years of experience in delivering analytic results in client-focused roles
- Strong executive-level clients facing skills and the ability to communicate complex analytical concepts with confidence to a non-technical executive audience
- The role will involve meeting with senior client executives at Director, VP, CXO levels (for Data Management, BI, Advanced Analytics, Analytics-led Digital) with prospects/clients, understanding their pain-points, designing high-impact ‘demonstrable’ solutions, and most importantly, following up hot leads to a winning closure
- Build senior and strategic relationships through delivery excellence (where applicable)
- Tightly collaborate with EXL Health Products (Clinical, Pharmacy, Payments and Life Science) and Solutions teams to develop embedded analytics solutions
- Learn from the market and inform solution/service and product design
- Leverage hands-on understanding of multiple analytical skill sets and projects to drive support service delivery in successful execution in emerging areas e.g., cloud, NLP (select projects only)
- Consolidate learning from multiple projects to help develop new services and solution offerings in partnership with solution architects and product managers
- Research emerging technology trends, reflect on market direction and create a direction for operations/service delivery to stay a step ahead of future demand trends
- Working seamlessly with other teams including Operations, Sales, Account Teams, and Technology
Essential Functions
- Multi-disciplinary technologist who enjoys designing, executing and selling Healthcare solutions, and being on the front-line of client communications and selling strategies
- Deep understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
- Knowledgeable and cognizant of how data management and science is used to solve organizational problems in the healthcare context
- Hands-on experience in two (or more) areas of the data and analytics technical domains - Enterprise cloud data warehousing, integration, preparation, and visualization along with artificial intelligence, machine learning, data science, data modeling, data management, and data governance
- Strong problem solving and analytical skills and the ability to “roll up your sleeves” and work with a client to create timely solutions and resolutions
- Experience ramping up analytics programs with new clients, including integrating with work of other teams to ensure analytics approach is aligned with operations
- Ability to engage in consultative selling
- Review with the Overall Product Manager & AVP for improvements in the product development lifecycle
- Assessment meeting with VP & above for additional product development features.
- Train & Mentor juniors in the team on a need basis.
- Communicate with onshore stakeholders & Executive Team Members.
- Help the Product Management Group set the product roadmap & help in identifying future sellable product features.
- Client Interactions to better understands expectations & streamline solutions. If required should be a bridge between the client and the technology teams.
Required Skills - SME in U.S Health Care Analytics, Deep Knowledge on Eligibility, Medical and Pharmacy claims data, experience in working on HL7, FHIR, EMR, HER, Population Health Reporting. Need to know hands-on in using JIRA tool, and preparing Requirement documentation
Good to have Knowledge on:
- Enterprise business intelligence platform (Tableau, PowerBI)
- Experience working on tools deployed in Azure Cloud
- SQL
- Understanding of Healthcare business vertical and the business terms within
- Good analytical skills.
- Strong communication skills - oral and verbal
- Ability to work with various stakeholders across various geography
- Excellent Team player, with the ability to build & sustain teams
- Should be able to function as an Individual Contributor as well if required.
- Mentor people and create a high performing organization (foster relationships, resolve conflicts and so on while delivering performance feedback
- Should be experienced enough to figure out the right technology for each type of deployment activity
Skills Required
- 5-8 years of experience delivering analytic results in client-focused roles
- Executive-level client-facing communication skills and ability to explain complex analytics to nontechnical audiences
- Deep understanding of the U.S. healthcare value chain, including payer and/or provider operations
- Hands-on experience in at least two data and analytics domains, such as cloud data warehousing, integration, data preparation, visualization, AI, machine learning, data science, data modeling, data management, or data governance
- Experience ramping up analytics programs with new clients and aligning analytics approaches with operations
- Consultative selling experience
- Subject matter expertise in U.S. healthcare analytics
- Deep knowledge of eligibility data and medical and pharmacy claims data
- Experience with HL7, FHIR, EMR, EHR, and population health reporting
- Hands-on experience using JIRA and preparing requirements documentation
- Knowledge of Tableau or Power BI
- Experience with tools deployed in Azure Cloud
- SQL experience
- Strong analytical, problem-solving, oral, and written communication skills
- Ability to collaborate with stakeholders across geographies and build and sustain teams
- Ability to mentor employees and create a high-performing organization
- Ability to identify appropriate technologies for deployment activities
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
