Business Analyst I

Job Description
Bring your expertise to JPMorgan Chase. As part of Consumer & Community Banking AML/KYC Controls Platforms, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in the Consumer & Community Banking AML/KYC Controls Platforms team is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Business Analyst, Senior Associate, in the Consumer & Community Banking AML/KYC Controls Platforms team, you will be responsible for supporting the analysis, design, and implementation of business processes and systems. This position works closely with stakeholders to understand their needs and translate them into functional requirements. As a Business Analyst, you will assist in identifying opportunities for improvement and help in the development of solutions that enhance business performance.
Additionally, as a Business Analyst, you will be required to write user acceptance test scripts, user guides, and business procedures. Also, you will support a wide range of quality programs using a centralized quality platform, therefore this role requires a general understanding of quality control and quality assurance testing. A strong curiosity and problem-solving mindset are key to success in this position. This includes the ability to quickly learn tool functionality and effectively guide others in using specific features.
Job Responsibilities

• Handle daily support tickets, focusing on resolving technical questions and challenges encountered by end users.
• Collaborate with stakeholders to gather and document business requirements, ensuring a clear understanding of their needs and objectives.
• Analyze data to identify trends, patterns, and insights that can inform business decisions.
• Assist in the evaluation and redesign of business processes to improve efficiency and effectiveness.
• Create and maintain detailed documentation including business requirements, process flows, and user guides.
• Support the testing and validation of new system features and enhancements to ensure they meet business requirements and function as intended.
• Communicate effectively with stakeholders at all levels, providing updates on project status and addressing any concerns or issues.
• Assist in project management activities, including scheduling, resource allocation, and progress tracking.
• Write complex SQL queries to extract, manipulate, and analyze data from relational databases.
• Understand statistical methods and tools (e.g., R, Python, SAS) to perform data analysis and derive actionable insights.

Required qualifications, capabilities, and skills

• Graduate/Post-Graduate degree or equivalent 5 years professional experience
• Highly proficient in Microsoft Office suite of products.
• Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem-solving approaches.
• Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.
• Project Management Skills - well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups.
• Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals.
• Experience with business analysis tools and software (e.g., JIRA, Confluence, Tableau).
• Possesses a general understanding of quality control and assurance testing, with the ability to support a variety of quality programs.
• Capable of guiding others through system functionalities, providing clear instruction and support to ensure effective use of the tool.
• Exhibits enhanced communication skills, capable of interacting with employees at all levels, creating user guides, test scripts, and presentations, and engaging with management.
• Shows flexibility and adaptability in managing changing priorities and evolving project requirements

Preferred qualifications, capabilities, and skills

• General JIRA knowledge
• General understanding of various technology stacks (e.g., cloud platforms like AWS)
• Familiarity with testing methodologies and tools.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.