Business Analyst I/II

Our Business Analysts identify and analyze business needs, gather requirements, and define scope and objectives for applications integrated with business processes/data and IT infrastructure. This BA supports the CRM and Sales Operations team for the Revenue Division.

Required Experience: None

Required Experience : 3/+ years' as Business Analyst or related experience, preferably to include operational process design and implementation, health insurance aptitude, and technical skills in Salesforce, Pega, or Microsoft Dynamics.

Required Education for both levels: Bachelor’s Degree in Technical Subject area or related field; OR equivalent work experience (Two years’ relevant work experience equals one year of college)

After the initial onsite training period in Meridian Idaho, this position has flexibility to be based in hybrid work location (onsite Meridian Idaho campus and work-from-home). #LI-Hybrid

• Knowledge of gathering and documenting business requirements, process mapping methodologies, and project management
• Collaboration & communication - may also lead cross-functional project teams
• Analytical skills such as problem solving, process improvement
• Presentation, facilitation, and written, verbal, and interpersonal skills to help influence results and outcomes, connect with both technical and business teams, and engage with internal/external customers
• Ability to be a self-starter, while balancing multiple tasks and meeting benchmarks
• Analyze and improve business operations, business development, and assist with development of process and system specifications
• Experience working in enterprise level CRM
• Experience working with an Agile/Scrum framework
• Ability to leverage AI in day to day activities supporting the role
• Sales and account management experience is a plus

• Recommending solutions or improvements to business processes.
• Researching business requirements, developing detailed specifications, and validating the solutions with business partners.
• Communicating needs to the development team by translating business requirements.
• With IT support, assist in the development of tools, applications, reports, and analytics to enable strategic programs and metrics for the Sales/Account Management Teams.
• Troubleshooting technical issues and work through a resolution (root cause analysis).
• Planning and executing business user acceptance testing and related test activities.

As of the date of this posting, a good faith estimate of the current pay range is $60,048 to $102,650. The position is eligible for an annual incentive bonus (variable depending on company and employee performance.

The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, internal equity, geography, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.