Business Analyst - hybrid Tallahassee, FL

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4.    Scope of Services

The advanced business analyst is a member of a full lifecycle agile/hybrid development team. The candidate will work directly with subject matter experts (SMEs), business offices, technical teams, and other stakeholders to translate strategic and operational needs into actionable business and technical requirements. Responsibilities include conducting user needs assessments, documenting results in accordance with departmental methodologies and standards, and ensuring clear communication across involved parties.

The candidate must have experience building and maintaining productive working relationships with business office staff through collaboration and teamwork. Core duties include supporting high level requirements gathering, preparing analysis artifacts, validating workflows, participating in solution design discussions, coordinating testing readiness, and ensuring documentation remains complete and accurate throughout the development lifecycle.

This role will provide support for modernization initiatives including system remediations, migration planning, dependency identification, environment validation, and coordination with business offices regarding application readiness and testing activities. This includes tracking remediation progress, confirming prerequisites, assisting teams with documentation updates, and supporting communication needed to advance applications through modernization or sunset processes.

Additional responsibilities include preparing business cases and testing materials such as use cases and test cases, translating complex business needs into technical specifications, and ensuring that both technical and customer-facing teams maintain a shared understanding of requirements and intended outcomes. The candidate will help support solution analysis, participate in cross-team collaboration, and contribute to alignment activities that keep development and modernization efforts progressing smoothly.

5.    Education

Bachelor’s degree or master’s degree in Business Administration, Communication, Information Systems, or related field is required. Equivalent work experience may substitute for the educational requirement.

Certification in any of the following is desired but not required: Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

6.    Experience

1.        A minimum of five years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts.

2.        Proficiency in process mapping/modeling with tools such as Visio is required.

3.        Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, is required.

4.        Knowledge of Rules 60GG-1 – 60GG-5, Florida Administrative Code, is desired.

5.        Knowledge of data migration practices, testing and quality assurance tools/techniques, and change and release management is required.

6.        Experience translating business requirements into technical specifications is required.

7.        Experience using SharePoint and Microsoft Teams for collaboration and document management; exposure to Power BI is preferred.

8.        Preference will be given to candidates with experience using Azure DevOps to manage user requirements and backlogs.

7.    Primary Job Duties / Tasks

The activities the candidate will be tasked with include, but are not limited to the following:

1.        Research and analyze FDOT business processes and their inter‑relationships, documenting and diagramming business and system workflows, process dependencies, and cross‑functional interactions

2.        Collaborate closely with technical and functional teams to develop technical specifications, use cases, business rules, and other analysis artifacts that accurately translate business needs into actionable requirements.

3.        Plan, prepare, and support testing activities, including regression, functional, data validation, system integration, load, or performance testing, ensuring readiness and coverage for both new and modernized functionality.

4.        Gather and document goals and objectives related to business strategy, translating them into clear and measurable requirements for application, infrastructure, and solution development efforts.

5.        Assist in business process redesign and documentation to support remediation, modernization, migration, and sunset activities across the enterprise environment.

6.        Assess technical problems and potential solution approaches, providing recommendations that support future‑state alignment, modernization goals, and integration of new and existing processes.

7.        Identify opportunities for process improvement, document current‑state workflows, perform gap analyses, design future‑state processes, and develop performance measures that support continuous modernization and operational efficiency.

8.        Prepare business cases and feasibility studies and participate in work sessions to support remediation, modernization, and migration planning efforts.

9.        Evaluate critical information gathered from multiple sources, summarize detailed and complex data into clear, executive‑ready formats, and break down aggregate information into meaningful and actionable insights.

10.     Prepare executive‑ready materials summarizing value, risk, alignment, feasibility, and modernization considerations for leadership and review teams.

8.    Job Specific Knowledge, Skills, and Abilities (KSAs)

The candidate must be able to apply specific knowledge, skills, and abilities in the following areas:

1.        Ability to perform detailed business analysis, including research, requirements documentation, business case development, as-is/to-be analysis, scope definition, and process modeling (Visio).

2.        Ability to use software tools is required and includes, but is not limited to, MS Word, MS PowerPoint, MS Excel, and MS Visio.

3.        Ability to perform system analysis and design using a variety of modeling methodologies and techniques.

4.        Knowledge of the software development lifecycle (SDLC).

5.        Excellent technical knowledge and understanding of IT infrastructure and software development practices and techniques.

6.        Knowledge of State of Florida Project Management Rule 60GG-1. Ability to apply principles and techniques in the Project Management Body of Knowledge (PMBOK).

7.        Knowledge of State of Florida IT standards, methodologies, and governance practices relevant to analysis, documentation, and modernization activities.

8.        Ability to work effectively with users and a project team, to identify and document requirements for the maintenance, enhancement, modernization, remediation, or development of computer application systems, including technical overviews and context diagrams.

9.        Knowledge of the ideologies, techniques, and tools for quality assurance and control, and the ability to put those into practice.

10.     Ability to analyze and accurately and completely define processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.

11.     Strong facilitation and stakeholder management skills, with the ability to work effectively across business units, directors, security, and technology teams; excellent verbal and written communication.

12.     Ability to conduct as-is and to-be analysis, perform detailed research, and model business processes using appropriate tools and techniques.

13.     Ability to expertly facilitate workshops and meetings with a variety of stakeholders with varying levels of technical knowledge.

14.     Ability to produce complete, accurate, and legible functional documentation that captures business processes, inputs/outputs, and system interactions.

15.     Ability to work effectively with business units to identify and document requirements supporting maintenance, enhancement, modernization, remediation, or development of application systems, including the creation of context diagrams and technical overviews.

16.     Ability to interpret and communicate technical information related to application development and data processing to both technical and non-technical audiences.

17.     Skill in developing business cases and supporting documentation, performing data analysis, and conducting performance metrics reporting.

Additional:

18.     Advanced skills with Microsoft products, including SharePoint, Teams, Word, Excel, PowerPoint, and Visio.

19.     Ability to understand stakeholders needs, document requirements accurately, and perform duties independently when necessary.

20.     Ability to perform analysis that accurately and completely defines processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.

21.     Ability to receive and give constructive feedback and maintain effective work relationships.

22.     Ability to adapt to changing demands in a dynamic environment with diverse work assignments.

9.    General Knowledge, Skills, and Abilities (KSAs)

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

1.        Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next logical step.

2.        Communication: Can clearly convey both written and verbal information to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.

3.        Customer Service: Works well with clients and customers (i.e., business office, leadership, or other areas). Able to assess the needs of the customer and provide information or assistance to satisfy expectations or resolve a problem.

4.        Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.

5.        Flexibility: Is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships.

6.        Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.

7.        Problem Solving: Able to identify, evaluate, and use sound judgement to generate alternative actions and make recommendations accordingly.

8.        Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.

9.        Quality Assurance: Knowledge of ideologies, techniques, and tools for quality assurance and control. The ability to put those ideologies, techniques, and tools into practice.