COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Job DescriptionAs Business Analyst, you will be part of the COS Product Team. You will collaborate with the Product Manager and Business Experts to craft seamless experiences by understanding business objectives and technological capabilities to ensure we solve real customer problems. You will be responsible for facilitating the development process by gathering information, supporting to prioritise backlogs and drive feature development. You will take ownership for managing Jira backlog health and Jira tickets to ensure speed, a smooth collaboration and alignment on new initiatives.
What you will do:
- Secure Jira governance and improvements to guidelines, ensure stakeholders are onboarded and delivering to expectations.
- Improve health of the backlog, increasing the % of well-defined user stories ready for development.
- Facilitate agile ceremonies, including backlog refinement sessions, and ensure that development tasks are well-defined and actionable.
- Support the Product Manager with organising and leading stakeholder meetings and non-technical workshops to encourage cross-functional engagement and feedback.
- Coordinate with operational and development teams to resolve incidents and maintain system performance.
- Host knowledge transfer sessions or onboarding support for new team members or external consultants.
- Engage with UX/UI design teams to ensure business requirements are reflected in user experiences
- Work with Data Analysts/Engineers to ensure data definitions and metrics are consistent and trustworthy
- Lead the creation and delivery of feature requests, ensuring alignment with business goals and technical feasibility
- Participate in daily stand-ups, sprint planning, retrospectives, and demos to align with delivery progress and team goals.
- Maintain confluence pages, or dashboards to track requirement status, business rules, and changes.
- Experience as a Business Analyst (BA) or Delivery Lead in previous roles.
- Proficient in Jira and Confluence.
- Proactively highlights risks or blockers early to proactively drive continuous improvements.
- Proficient in writing and managing Jira tickets, ensuring thorough documentation of development work, bugs, and enhancements.
- Experienced in managing backlog priorities: Owns backlog grooming, collaborates with the Product Manager to prioritize tasks, and contributes to strategic discussions on feature and issue prioritization.
- Skilled in collaborating with technical and business stakeholders to gather requirements, address risks, and ensure alignment on upcoming initiatives.
- Fluency in both written and spoken English.
- Eager to learn and adapt.
Behaviours based on our values
- Delivery & Execution: Ability to produce high-quality, accurate work, prioritise effectively and meet deadlines. You should also be able to demonstrate resilience under pressure.
- Problem Solving & Judgment: Ability to analyse issues logically, use data and evidence to guide decisions & anticipate and address issues before they arise.
- Communication: Able to communicate clearly in writing and verbally, you should be able to explain technical or complex points simply and keep stakeholders informed and updated.
- Collaboration: Abiloity to work constructively with other colleagues, share knowledge and support teammates. You should also be openminded and accept feedback professionally.
- Adaptable & Curious: You should be able to adjust to changing priorities, learns new tools and processes quickly and show curiosity and self-development
This is a Full time permanent contract based at our Head Office in London.
If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.
We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with Three days per week at the office to foster teamwork and engagement. Two day per week, you’ll have the flexibility to work remotely.
WHY YOU’LL LOVE WORKING HERE
We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this UK- based colleagues also receive
- Up to 20 days holiday
- Annual health checks
- Pension scheme
- Discounts on various activities and financial/lifestyle products via our benefits hub
- Cycle to work scheme
- Discounted gym membership
- Employee assistance via retail trust
- Private health & dental care
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Skills Required
- Experience as a Business Analyst or Delivery Lead
- Proficiency in Jira and Confluence
- Ability to identify risks and blockers early and drive continuous improvement
- Experience writing and managing Jira tickets for development work, bugs, and enhancements
- Experience managing backlog grooming and priorities with a Product Manager
- Ability to collaborate with technical and business stakeholders to gather requirements and ensure alignment
- Fluency in written and spoken English
- Eagerness to learn and adapt
- Ability to produce accurate work, prioritize effectively, and meet deadlines
- Logical problem-solving and judgment using data and evidence
- Clear written and verbal communication skills
- Constructive collaboration, knowledge sharing, and openness to feedback
- Adaptability, curiosity, and willingness to learn new tools and processes
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
