Business Analyst – Data Operations & Solutions

Who We Are: 

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.  

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.  

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.  

What We Need:  

As Synapse Health continues to scale its market-leading technology platform, the Business Analyst – Data Operations & Solutions will play a critical role in powering analytics, reporting, and data-driven decision-making across the organization. This role sits within the fast-growing Data Operations team in our Solutions & Implementation (S&I) division—a group at the center of how Synapse modernizes care delivery, streamlines operations, and expands access to high-quality services through technology and strategic partnerships.

This position blends business analysis, technical execution, and stakeholder partnership. The Business Analyst will transform complex operational data into actionable insights, develop scalable reporting solutions, and support key initiatives across referrals, fulfillment, implementations, and vendor performance. This role is ideal for a curious, impact-driven analyst who enjoys working close to the business and thrives in fast-moving environments where data maturity is evolving.

What You Will Do:  

• Analyze operational and business performance trends to deliver clear, actionable insights that inform strategic and day-to-day decisions across the S&I division.
• Partner closely with stakeholders across Solutions & Implementation, Operations, Growth, Product, and Data to gather requirements, define KPIs, and translate business needs into scalable BI solutions.
• Design, develop, and maintain dashboards and reporting frameworks that monitor data ingestion health, order processing performance, implementation readiness, and operational SLAs.
• Support implementation and go-live analytics by validating data integrity, ensuring clean tie-outs across systems, and identifying root causes of data issues that impact launch success.
• Write, test, and deploy scripts and macros (JavaScript, Excel/VBA) to support rapid data cleanup, transformation, enrichment, and reconciliation across large datasets.
• Collaborate with cross-functional partners to identify opportunities for improved data quality, consistency, and reporting automation.
• Enable and support self-service analytics by building reusable datasets, standardized dashboards, and clear documentation for internal users.
• Translate complex datasets into compelling narratives and recommendations tailored to both technical and non-technical audiences.
• Develop strong domain expertise in Synapse Health data models, including referrals, fulfillment timelines, implementations, and vendor SLAs.
• Proactively document recurring analyses, data definitions, and workflows—contributing to a growing library of trusted data assets and best practices.
• Support day-to-day data platform operations, responding quickly to evolving business needs while maintaining accuracy and reliability.

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree in Business Analytics, Data Science, Statistics, or a related field—or equivalent practical experience.
• 1–3 years of experience in business analysis, business intelligence, reporting, or a related analytical role.
• Proficiency with at least one modern data visualization tool (e.g., Sigma preferred, Tableau, Looker, Omni, or similar).
• Strong SQL skills and experience working with modern data stacks such as Snowflake, Databricks, or similar platforms.
• Advanced Excel capabilities, including VBA macros and large dataset normalization and reconciliation.
• Strong communication skills, with the ability to clearly explain the “why” behind dashboards, metrics, and insights.
• Comfort operating in fast-paced environments where requirements evolve and iteration is expected.
• Demonstrated ability to quickly learn new tools, data models, and technologies as platforms mature.
• Healthcare, DME, or adjacent industry experience is a plus, including familiarity with claims, orders, and payor data structures (HCPCS, NPI, plan types, etc.).

What Sets You Apart:  

• Strategic Thinking: Sees beyond individual requests to understand broader business objectives and long-term impact.
• Adaptability: Thrives amid change, ambiguity, and evolving priorities in a scaling organization.
• Sound Judgment: Makes thoughtful, data-informed decisions in complex and time-sensitive situations.
• Influence & Leadership: Builds trust with stakeholders and guides decisions through credible insights and collaboration—even without formal authority.

Compensation:

The base salary range for this position is $51,200 –$64,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart:  

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance supported by flexible paid time off (PTO) 
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members 
• 401(k) savings plan with employer matching contributions 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.