Responsibilities
- Running analysis on clients, to enrich knowledge and help the CVC manager to customize Global Blue value-added proposal to any client or prospect. The analysis consists of screening the Brand strategy Info Digest Preparation, (on distribution, nationalities focus), the omnichannel retail experience, pricing positioning, the brand perception.
- Supporting the CVC manager in designing customized clients or prospect presentations, including the results of the analysis run and some consulting proposals
- Working and collaborating with Business Intelligence (BI) team to enrich client presentations and supporting CVC Team on Global Blue Data understanding
- Supporting Consulting Data service with key merchants and develop the suitable solutions for each merchant thanks to close communication with Central BI team.
- Supporting Marketing solution service with key merchants with data analysis for CVC manager and Marketing manager
- Managing the customer survey and mystery visits worldwide program, to assess Brands instore experience from an omnichannel point of view and a Tax Free Shopping point of view
- Running retailers’ surveys when needed to analyse retail market trends and evolutions
- Collaborating with other departments in adhoc requests (contents for sales team and events, market trends (qualitative and quantitative data), solutions presentation, case studies and clients testimonials.
Qualifications and education requirements
- Business school or university Master degree in relevant field
- Minimum 1-2 years working experience in the following areas -
- Experience working in management consulting or market research industry preferred
- Experience in Retail or Luxury Retail sector preferred
- Experience working in Global or multi-cultural teams preferred
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
