Business Analyst – Customer Onboarding (Openbank)
Join Openbank, the 100% digital bank of the Santander Group, where innovation meets opportunity! With over 2 million customers across Spain, Germany, the Netherlands, Portugal, we're leading the way in digital banking. From loans and mortgages to a cutting-edge, fully automated investment platform, our products are transforming the industry.
At Openbank, we pride ourselves on simplicity, agility, and security, earning us the title of the most recommended Spanish bank among our customers. Technology is in our DNA and we are constantly developing new digital solutions and products. And we're not stopping there! At Openbank we are proud to be a bank that is gaining more and more international presence, we have just landed in the United States and in Mexico.
If you're passionate about digital innovation, eager to make an impact, and ready to be part of a dynamic and forward-thinking company, then we want to hear from you! Join us and be part of our journey to redefine banking for the digital age!
Mission:
We are looking for a Business Analyst to join the new customer acquisition team, specialising in customer journey developments and help us build the best digital retail banking experience in the world. Onboarding team is the gateway to the bank, the driver of Openbank's growth. We are working on building a new app, from scratch, in a global project, working together with teams from across the Santander Group.
Your mission is to optimize new customer acquisition: help drive the development, adaptation and continuous improvement of the onboarding customer journeys to improve critical KPIs. You will be relentless in looking for ways to reduce friction in the funnel and provide the greatest customer experience possible. Besides, you must stay on top of market trends for cutting-edge solutions that make onboarding more efficient and increase conversion rates. For example, use of AI for personalization of flows, or new user identification providers.
You will work alongside other business analysts and report directly to the Manager.
Responsibilities:
- Analyze and improve customer journeys and business processes.
- Use data insights to drive optimization and inform development.
- Lead requirements gathering, documentation, and user testing.
- Collaborate with stakeholders across teams to ensure solution alignment.
- Manage projects, backlogs, risks, and ensure timely delivery.
- Stay updated on fintech trends to enhance digital onboarding.
- Ability to perform user testing (QA testing), document evidence, and report bugs and issues clearly and effectively.
What are we looking for in this position?
- 4+ years of experience in business analysis or similar roles. Bachelor’s degree in Business or related field.
- Strong analytical, conceptual, and documentation skills.
- Skilled in stakeholder communication, reporting, and presentations.
- Comfortable working in cross-functional teams and driving results.
- Familiar with digital tools (Jira, Confluence, ServiceNow) and Copilot.
- Fluent in Spanish and English; German is a plus.
What do we offer?
- Immediate incorporation to a dynamic and agile company with a growth and expansion project.
- Working in start-up mode with the support of Grupo Santander.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaboration in international projects and possibility of contact with different countries.
- Excellent work environment, social clubs and frequent events.
Would you like to grow with us? Join our team!
Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
If you´re not currently living in Madrid or Valencia and you are open to relocate yourself, we would still love to consider your application-
The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.
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Santander Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Santander and has not been reviewed or approved by Santander.
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Retirement Support — A dollar‑for‑dollar 401(k) match up to 6% of eligible pay and immediate vesting are highlighted as core strengths, supporting long‑term savings. This is reinforced by company‑paid disability and life/AD&D coverage that bolster financial security.
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Leave & Time Off Breadth — Paid time off typically ranges from 18–30 days in the U.S. with 11 paid holidays, plus dedicated volunteer and development time; the UK features a minimum of 25 days with buy/sell options. Some roles also use self‑managed PTO, offering additional flexibility depending on team norms.
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Parental & Family Support — U.S. parental benefits include 8 weeks paid for all parents and a total of 16 weeks paid for birth mothers, with flexibility for reduced hours around childbirth. Caregiver leave and dependent‑care programs add further family support.
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What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
