Customer Experience Program Specialist
Cincinnati, OH
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Experience Program Specialist, you’ll support the successful delivery, performance, and financial health of long‑term engine maintenance agreements within the MRO business. It blends data analysis, customer engagement support, and cross‑functional coordination to ensure customer commitments are met and program profitability is optimized. The analyst acts as a key partner to Customer Experience Program Manager, Customer Solutions, Finance, and Customer Service teams.
What you’ll do:
Data Analysis & Reporting
Collect and analyze data to create standardized reports, dashboards, and visualizations for monitoring program KPI’s
Customer Engagement & Program Support
Partner with Program Leaders to track performance, identify trends, and recommend improvements to meet customer needs.
Support Customer Experience Program Managers in delivering high‑quality customer experience through timely reporting, issue resolution, and proactive communication.
Maintain strong working relationships with customer representatives and internal stakeholders.
Process Optimization & Tool Management
Create standardized templates and dashboards to improve workflow and Customer Programs operations. Ensure data accuracy and integrity.
Perform targeted data analysis as needed to support sector initiatives
Customer Contract & Commercial Support
Interpret maintenance service agreements (license and repair agreements, etc.) and ensure internal teams understand contractual obligations.
Prepare program status reports, performance reviews, and commercial summaries for internal leadership and customer meetings.
Cross-functional Collaboration
Work with internal teams and other analytics resources to align on Analytics strategies
- Partner with Customer Solutions, Supply Chain, Engineering, and Finance to ensure alignment on program requirements and customer expectations.
- Track and escalate risks related to cost, schedule, material availability, or contract compliance.
- Facilitate internal readiness for upcoming shop visits, including configuration reviews, work-scope planning, and cost modeling.
Basic Qualifications
- Bachelor’s degree in Business Management, Finance, Analytics, or related field
- 2 or more years of experience as an analyst in multiple business disciplines including working with Excel, Power BI/Tableau, SQL, and ERP systems (SAP, Oracle, or similar).
- 2 or more years of interpreting technical and commercial contract language.
Desired Skills
- Experience in aerospace, aviation, or MRO operations (engine MRO strongly preferred).
- Experience with engine maintenance programs (CFM, GE, Pratt & Whitney, Rolls Royce, etc.).
- Knowledge of engine shop visit processes, work-scope planning, and cost drivers.
- Project management or continuous improvement experience (Lean, Six Sigma).
- Excellent communication and stakeholder management skills.
Benefits that make life better:
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
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What We Do
StandardAero has become one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. StandardAero offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. Services include MRO for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams. StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit, and Investment Solutions.
