The Role
Senior Business Analyst evaluating the downstream impact of UNITE transformation initiatives on the Complaints business. Responsibilities include defining business requirements, supporting Agile delivery teams, conducting impact assessments, designing processes, updating SOPs, delivering training and communications, coordinating UAT and BPIV, and supporting business readiness and change management.
Summary Generated by Built In
- Snr BA Complaints (Business
Analyst responsible for evaluating downstream impacts of UNITE
transformation initiatives to the Complaints business in Customer
Production and Support. Defines business requirements, supports Agile
delivery teams, and drives business readiness through impact assessments,
process design, SOP updates, training, communications, UAT, BPIV, and
change management activities).
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The Company
What We Do
XPT Software Australia Pty Ltd is a technology consulting and software services company serving clients across banking, financial services and insurance, telecommunications, mining, retail, energy, and manufacturing. It provides software development, IT management consulting, business analysis, project and program management, infrastructure support, and offshore development through onsite-offshore delivery. The company also works with cloud computing, big data, mobile applications, UI/UX, algorithms, and IoT.
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