Business Analyst & Commercial Ops Specialist, ASEAN based in Kuala Lumpur
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Build Dashboard and maintenance to support both commercial and operations team. The role will also build uniformity data visualization and metrics measurement.
What will you be doing?
- Help build and maintain Dashboard to support both commercial and operations team. Assisting the sales team by providing data analysis, generating reports, and ensuring that sales processes are efficient and effective.
- Coordinate and centrally collaborate data set from all individual systems across region. Interacting with stakeholders to collect, analyze, and document business requirements.
- Managing and maintaining accurate customer and sales data, ensuring data integrity and effective reporting.
- Identifying and implementing process improvements to optimize commercial operations and enhance productivity.
- Channel Excellence Framework and Process – including Onboarding, Performance Management, Contract tracking and Offboarding. Supporting contract management processes, including drafting, reviewing, and ensuring compliance with contractual obligations.
- Track Channel performance against their targets by segment and prepare dashboard for the monthly Channel Review.
- Monitoring and reporting on key performance indicators (KPIs) to assess business performance and identify areas for improvement.
- Data support and uniformity in data inputs from our 3PL and 4PL partners across countries through respective country sales admin support.
- Build uniformity in data visualization and metrics measurement.
- Supporting organizational changes and ensuring smooth transition during new implementations.
- Support and maintain SIP - Incentive template and calculation for the region.
- Maintain market and surgery data trend by BU / Country.
- Provide analytical measures for Commercial Operations Rigor and provide key insights to the leadership team.
- Drive Operation Execution, identify challenges and facilitate problem resolution.
What will you need to be successful?
Success in the role will require a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization. Successful candidates would need the following:
- 4-5 years of progressive experience in commercial, operations and finance experience.
- Knowledge of software tools used for data analysis such as Microsoft Excel, Power BI, Tableau, or Google Analytics.
- Knowledge of Enterprise Resource Planning systems like SAP or Oracle can be valuable.
You. Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
Flexibility: Hybrid Working Model (For most professional roles).
Training: Hands-On, Team-Customised, Mentorship.
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Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
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What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
