Business Analyst – Commercial and Specialty Insurance
Location: London (Hybrid) | Practice Area: Insurance | Type: Permanent
Deliver strategic and technology-enabled transformation across Commercial & Specialty Insurance.
The Role
Capco is seeking a Business Analyst with strong Commercial and Specialty Insurance expertise to join our growing Insurance practice. This role focuses on business analysis, requirements engineering, and supporting the delivery of complex transformation programmes across the insurance value chain.
You will work closely with stakeholders across leading insurers in Property, Liability, Marine, Energy, and other Specialty lines to analyse business processes, define requirements, and support the design and implementation of target solutions. From early discovery and impact assessment through to delivery and benefits realisation, you will play a key role in enabling effective change across underwriting, claims, and policy administration functions.
What You’ll Do- Lead and support business analysis activities across Commercial & Specialty Insurance transformation initiatives, from discovery through to implementation
- Elicit, analyse, and document business, functional, and non-functional requirements using structured techniques
- Conduct current state analysis, including process mapping, gap analysis, and impact assessment across underwriting, claims, and policy administration
- Support the design of target operating models and future state processes aligned to business objectives
- Facilitate workshops and stakeholder engagement sessions to gather requirements and validate solutions
- Translate business needs into clear delivery artefacts, including user stories, process flows, and acceptance criteria
- Support delivery activities including backlog management, testing, UAT coordination, and change impact assessment
- Identify opportunities for process optimisation, digital enablement, and operational efficiency improvements
- Strong experience as a Business Analyst within Commercial or Specialty Insurance, including London Market or corporate insurance environments
- Knowledge of Specialty lines such as Property, Liability, Marine, or Energy
- Proven experience in requirements gathering, process modelling, and supporting business or technology transformation initiatives
- Ability to bridge business and technology stakeholders, translating complex requirements into actionable outputs
- Strong stakeholder management, facilitation, and communication skills
- Structured analytical thinking with experience using BA tools and techniques (e.g. BPMN, user stories, data analysis)
- Experience with insurance platforms such as Guidewire, Sequel, or legacy policy/claims systems
- Exposure to Agile delivery frameworks (Scrum, SAFe, or hybrid) and working within product-led environments
- Experience supporting post-merger integration, regulatory change, or ESG initiatives
- Professional certifications such as BCS Business Analysis, CBAP, PRINCE2, or Scrum-related qualifications
- Experience working in consulting or client-facing delivery roles
- Exposure to AI-enabled solutions, automation, or advanced data use cases
Why Join Capco
- Deliver impactful, business-led transformation for leading insurers
- Work in a collaborative, flat, and entrepreneurial consulting environment
- Access continuous learning, training, and professional certifications
- Contribute to shaping the future of Commercial & Specialty Insurance
- Play a key role in driving digital and operational transformation across financial services
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
- Continuous Learning: Minimum 40 Hours of Training Annually – workshops, certifications, e-learning – your growth, your way. Business Coach assigned from Day One for one-to-one guidance
- Healthcare Access: Convenient online GP services
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance
Inclusion at Capco
We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.
Skills Required
- Strong experience as a Business Analyst within Commercial or Specialty Insurance
- Knowledge of Specialty lines such as Property, Liability, Marine, or Energy
- Experience in requirements gathering, process modelling, and transformation initiatives
- Strong stakeholder management, facilitation, and communication skills
- Experience using BA tools and techniques (e.g. BPMN, user stories)
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, EAP and fitness support are described as solid, reinforced by a global wellbeing program with mental‑health resources and financial‑wellness content.
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Leave & Time Off Breadth — Vacation & Paid Time Off and Sick Leave are characterized as strong, with flexible, hybrid working and family‑friendly policies also highlighted.
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Parental & Family Support — Parental leave is presented as a strong point alongside adoption, fertility and childcare benefits, with exact terms varying by country and role.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Employees engage in a combination of remote and on-site work.
