Communication and Engagement Specialist
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Inspire change. Shape culture. Engage minds.
The Role
Capco is seeking a Communication and Engagement Consultant to craft and deliver internal engagement roadmaps that inspire, inform, and activate change. You will work across both small and large-scale transformation programmes, designing content and strategies that build momentum and shape meaningful employee experiences, using approved AI tools and AI-enabled ways of working where appropriate to improve quality and productivity.
What You’ll Do
- Design and implement internal communication and engagement plans across transformation programmes
- Lead discovery sessions and workshops to understand colleague engagement needs and map communication channels
- Create high-quality communications assets, portals, and storytelling frameworks, using approved AI tools where appropriate to support efficient content development
- Design and build training content for upskilling audiences
- Define success measures, track the effectiveness of engagement strategies, and collaborate with designers and stakeholders to ensure alignment with brand and messaging goals
What We’re Looking For
- Experience developing communications strategies for internal change or transformation programmes
- Strong storytelling and presentation skills, including confident PowerPoint use
- Comfort working with brand guidelines and complex stakeholder environments
- Excellent verbal and written communication abilities with strong attention to detail, alongside curiosity about using approved AI tools to enhance ways of working
- Experience building training materials and working in agile teams within fast-paced consulting or financial services settings, with appropriate human review and judgement applied to AI-supported outputs
Bonus Points For
- Copywriting experience and understanding of human psychology in messaging
- Experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes
- Adobe Illustrator, InDesign, and basic video production/editing skills
- Experience with SharePoint, Google Sites, or internal communications platforms
- Motion graphics or animation design capabilities
- Prior experience in consulting or Financial Services
Why Join Capco
- Deliver high-impact technology solutions for Tier 1 financial institutions
- Work in a collaborative, flat, and entrepreneurial consulting culture
- Access continuous learning, training, and industry certifications
- Be part of a team shaping the future of digital financial services
- Help shape the future of digital transformation across FS & Energy.
Benefits
We offer a competitive, people-first benefits package designed to support every aspect of your life:
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Your growth, your way - minimum 40 Hours of Training Annually. Take your pick; workshops, certifications, e-learning. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day.
Skills Required
- Experience developing communication strategies for internal change or transformation programmes
- Strong storytelling and presentation skills
- Confident use of PowerPoint
- Ability to work with brand guidelines and complex stakeholder environments
- Excellent verbal and written communication skills
- Strong attention to detail
- Curiosity about using approved AI tools to improve ways of working
- Experience building training materials
- Experience working in agile teams
- Experience in consulting or financial services settings
- Copywriting experience
- Understanding of human psychology in messaging
- Experience delivering communications and engagement activities in change management, transformation, or AI implementation programmes
- Experience with Adobe Illustrator and InDesign
- Basic video production or editing skills
- Experience with SharePoint, Google Sites, or internal communications platforms
- Motion graphics or animation design capabilities
- Prior consulting or financial services experience
What the Team is Saying
Capco Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Wellbeing is emphasized as part of culture with flexible/hybrid work, mental-health resources, coaching, and a global Wellbeing@Capco group. Flexible arrangements and regional wellbeing programs are positioned to support work–life integration.
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Parental & Family Support — Enhanced maternity, adoption, and shared-parental leave are highlighted alongside paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Return-to-work supports and family-friendly flexibility are explicitly called out.
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Healthcare Strength — Core benefits include medical, dental, and vision coverage, with disability and life insurance noted in some markets. Health coverage is consistently presented as a solid part of the package.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
