What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
· Competitive holiday allowance with the option to buy more
· Discretionary bonus schemes linked to your performance and ours
· Strong pension and life assurance to help plan for the future
· Tailored induction and training to support your development from day one
· Exclusive perks and savings through our M&S Choices portal
· Market-leading family policies, including parental, adoption and neonatal leave
· 24/7 wellbeing support, including virtual GP access and mental health services
· One paid volunteer day a year to support a cause that matters to you
What you'll do
The role covers end-to-end process mapping, operating procedure definition, stakeholder requirement gathering, governance and control documentation, and production of the Project Bird Operations Manual across M&S, Bird and relevant third-party teams.
- Define and document end-to-end partnership processes
- Facilitate stakeholder engagement to gather requirements, align ways of working and agree future-state processes.
- Create process documentation, including process maps, RACIs, operating procedures and the Project Bird Operations Manual.
- Identify process risks, gaps and improvement opportunities, ensuring operational readiness for launch.
Who you are
- Proven experience as a Business Analyst on large transformation or partnership programmes
- Strong process mapping capability (Visio, Miro)
- Experience designing target operating models and operating procedures.
- Ability to translate complex operational requirements into clear documentation.
- Excellent workshop facilitation and stakeholder management skills.
- Experience documenting governance, controls and service processes.
- Strong analytical and problem-solving skills.
- Ability to work across multiple teams without direct authority.
- Excellent written communication
- Strong PowerPoint, Excel skills
Everyone's Welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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About UsSkills Required
- Proven experience as a Business Analyst on large transformation or partnership programmes
- Strong process mapping capability using Visio and Miro
- Experience designing target operating models and operating procedures
- Ability to translate complex operational requirements into clear documentation
- Excellent workshop facilitation and stakeholder management skills
- Experience documenting governance, controls, and service processes
- Strong analytical and problem-solving skills
- Ability to work across multiple teams without direct authority
- Excellent written communication
- Strong PowerPoint and Excel skills
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
