- Strong organizational, time management, facilitation, and prioritization skills
- The ability to critically analyze complex business requirements/product issues
- Proven understanding of Fidelity’s end-to-end business process life cycle, data process flows, and plan level provisions is desired
- In-depth understanding of core product mechanics, record keeping systems and regulatory environment
- Strong critical thinking skills
- Strong technical skills and an ability to apply them in an analytical process
- Demonstrates strong communication skills (written and verbal)
- Ability to develop, follow, and execute documented procedures
- Experience in Agile preferred, but not required
- Advanced skills in Microsoft Office applications
As a valued member of the Project Delivery Team, you would partner with the Client Delivery Portfolio Manager and Healthcare Program Managers to understand the goals and the work for each project milestone. You would contribute to the project through the execution of the responsibilities outlined below.
- Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects
- Perform complex data analysis and reporting for effective client decisions
- Proactively identify problems with business requirements and recommend modifications to the functional solution which may impact the system design
- Defines test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities through test case set-up, data mining, data mocking, and test execution
- Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
- Collaborates on the development, execution, and transition of interim needs
- Performs root cause analysis when issues arise before and after code migrations
- Performs data/client validations and remediations for Annual Enrollment and Ongoing Projects
- Crafts training and reference materials for participant services
- Participates in Procedure Improvement Initiatives
- Assist with training, mentoring, and coaching new associates
- Performs Quality Assurance Validation checks on Annual Enrollment and Ongoing Project work
Skills Required
- Strong organizational, time management, facilitation, and prioritization skills
- Ability to critically analyze complex business requirements and product issues
- Understanding of Fidelity's end-to-end business process lifecycle, data process flows, and plan-level provisions
- In-depth understanding of core product mechanics, record-keeping systems, and regulatory environments
- Strong critical thinking skills
- Strong technical skills and ability to apply them analytically
- Strong written and verbal communication skills
- Ability to develop, follow, and execute documented procedures
- Agile experience
- Advanced skills in Microsoft Office applications
What We Do
CTI Consulting is a South Florida technology solutions and staffing firm founded in 1998. It provides IT staffing and nearshore staffing services for startups through Fortune 100 companies, alongside digital-product work such as designing, testing, deploying, improving, and updating mobile applications. The company emphasizes close client collaboration, comprehensive candidate evaluation, continuing education, and innovative, scalable software solutions that improve operational efficiency.
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