If you are employee focused, possess analytical skills and have a passion for small businesses then a role as a Product Internal Controls Analysis Manager is for you.
As a Business Analysis Manager in Business Banking Small Business Lending (SBL) Product Internal Controls, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will ensure the team assists in top down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.
You will be responsible for supporting several key functions within the Small Business Lending Product Organization, with a keen focus on automation of upstream processes and developing efficient ways of monitoring leveraging Artificial Intelligence. As such, technical skills are a plus.
Job Responsibilities
- Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Collaborate with core product team and provide dedicated support for the end-to-end management of operational risks within the Small Business Lending Organization and its support functions including:
- Risk identification and dimensioning
- Control design, implementation, and execution.
- Control gaps/break detection and resolutions
- End-to-end continuous assessment of the operational risk environment to reduce financial loss, regulatory exposure, and reputational risk
- Process enhancement recommendations
- Identify automation opportunities and lead initiatives leading to automated monitoring outcomes.
- Engage with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
- Collaborate with technology partners to ensure technical controls supporting systemic processes are designed and working effectively.
Required qualifications, capabilities, and skills
- 7 minimum years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
- Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
- Problem solving / Analytical skills – solid critical thinking, attention to detail; able to synthesize large amounts of data and formulate appropriate conclusions.
- Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
- Ability to understand root cause and identify control gaps and weaknesses. Develop timely and sustainable controls.
- Work autonomously to effect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) as well as Jira and Confluence
Preferred qualifications, capabilities, and skills
- Bachelor’s degree or equivalent experience preferred, but not required
- Business knowledge – ability to understand the business / knowledge of regulation surrounding business
- Implementation skills - Writing Issues, Action Plans, Procedures, Change Management, etc.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- At least 7 years of financial services experience in controls, audit, quality assurance, risk management, or compliance
- Proficiency in control and risk management concepts, including Risk and Control Self-Assessments
- Strong problem-solving, analytical, critical-thinking, and data-synthesis skills
- Ability to make informed decisions, influence stakeholders, and justify recommendations
- Ability to identify root causes, control gaps, and weaknesses and develop sustainable controls
- Ability to work autonomously, manage competing priorities, and adapt in a fast-paced environment
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio
- Proficiency in Jira and Confluence
- Bachelor's degree or equivalent experience
- Business knowledge and understanding of applicable regulations
- Experience writing issues, action plans, procedures, and change-management documentation
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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