ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Position Overview:
Express Scripts Canada is actively looking to hire a Senior Business Analyst. The successful candidate will facilitate the identification and documentation of detailed user stories (functional requirements), process and system flows and contribute to the overall user experience, technical solution and acceptance criteria for our Book of Business solutions portfolio. The analyst will work closely with the business to define how best to address business challenges faced by our customers and our internal operations, including non-functional requirements and technical constraints. The Senior Business Analyst will work with the development team to assure the quality of deliverables ensuring that developed products are fit for use, supportable and maintainable.
Key Responsibilities:
• Review, map, and analyze business processes and translate them to functional (user stories) and non-functional requirements
• Identify and recommend solutions to meet the operational needs and goals of the business
• Work on agile Scrum/Kanban teams in the role of BA to identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies. Identify Business Rules and Data Elements associated with the user stories
• Analyze existing technical processes and being able to document it and recommend solutions to meet the operational needs and goals of the business.
• Investigate and assist the development team troubleshooting incidents and problems in our systems (Adjudication, Billing, Reporting and other services and data integration issues across all the integration points)
• Assists with system and related process documentation including workflow processes.
Qualifications:
• Post-secondary degree in Computer Science, Information Systems or equivalent work experience
• Minimum 7 years of experience working in Information Systems
• 3+ years of experience in Agile Methods (Scrum/Kanban) in a team that built products that successfully achieve intended user outcomes.
• Excellent written & communication skills, including the ability to follow standards and methodology
• Very strong problem solving with a desire to understand.
• Strong customer focus, adaptable, flexible and willingness to learn and adapt.
• Ability to prioritize work load and meet multiple project deadlines.
• Ability to adapt in a dynamic work environment and make decisions with assistance from senior staff
• Willingness to work a flexible schedule to accommodate project deadlines.
• Experience working with software development teams.
• Ability to obtain a security clearance
Skills required:
• Knowledge of programming concepts, design, procedures and practices
• Familiar with the Software Development Life Cycle (SDLC)
• Strong process orientation (ITIL considered bonus)
• Experience with Agile development process
• Experience with ticketing system
• Familiarity with pharmacy/health care, insurance or PBM industry is a plus
Nice to have skills:
• Agile certifications
• Experience in multi-platform distributed environment, service oriented and web-based architectures • Experience in JIRA, Confluence or similar tools
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
-
Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
-
Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
-
Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
Similar Jobs
.jpeg)
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
