Business Analysis Associate II

Job Description
Shape the future of business analysis by joining a dynamic team focused on driving operational excellence and strategic impact.
As a Business Analysis Associate II within the Business Analysis team, you will lead and coach Business Analysts to deliver structured solutions using standard project frameworks. You will analyze business requirements, assess technical and operational impacts, and communicate effectively with stakeholders at all levels. You will play a key role in translating business needs into actionable solutions, driving process improvements, and supporting strategic objectives. We value inclusive communication, collaboration, and a commitment to continuous learning.
Job responsibilities:

• Manage delivery of multiple small and medium projects, driving engagement and progress with stakeholders
• Ensure firmwide controls and governance are followed throughout the delivery lifecycle
• Escalate issues and risks appropriately, collaborating for resolution and prevention
• Coordinate cross-functional collaboration to align efforts, share knowledge, and drive successful implementation of business strategies
• Participate in process improvement and controls initiatives aligned with firmwide policies
• Perform business analysis activities from requirements gathering through testing and deployment
• Analyze data to identify problems, develop solutions, and generate insightful recommendations
• Create executive-level presentations and status updates for clients and stakeholders
• Develop, document, and enhance control frameworks, policies, and procedures to support operational excellence
• Utilize strategic thinking to evaluate scenarios, assess risks, and make informed decisions impacting departmental outcomes
• Provide coaching to team members, fostering ownership, agility, and continuous learning while ensuring objectives are met efficiently

Required qualifications, capabilities, and skills:

• Minimum two years of experience in a Business Analyst, Project Manager, Process Improvement, or Controls role
• Experience in Home Lending applications and business operations
• Intermediate to advanced proficiency in MS Office (Excel, PowerPoint, Pivot Tables), Tableau, Alteryx, UiPath, Python, Monday.com, and SQL
• Advanced strategic thinking, with a track record of evaluating scenarios, assessing risks, and making informed decisions
• Demonstrated leadership, ability to inspire and motivate, and promote collaboration, trust, and respect within the team
• Clear and effective communication skills, fostering an open and inclusive environment
• Ability to set clear expectations, hold team members accountable, and recognize achievements
• Provides constructive feedback and supports professional growth through coaching and mentoring
• Adapts to change and leads the team through transitions with confidence
• Drives results by aligning team goals with organizational objectives and empowering individuals to succeed
• Proficient in data analysis, reconciliation, and reporting tools

Preferred qualifications, capabilities, and skills:

• Experience working in a matrix organization and independently
• Experience planning, executing, and delivering products or solutions requiring cross-team collaboration
• Strong analytical and problem-solving skills
• Ability to work independently, manage time and multiple activities efficiently, and execute responsibilities with limited supervision
• Ability to manage multiple stakeholders at all organizational levels and partner with technical teams
• Detail-oriented, focused, and strong organizational skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.