Working at JPMorganChase means making a real difference for your clients, your team, and your own career. We put people first, do what's right, and build solutions that matter. Here, you'll find a strong foundation to grow from and the opportunity to help shape what comes next. Chase, a leading provider of diverse financial services worldwide, is actively seeking service-center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.
As a Business Analysis Associate II within the Receivables Operations Public Sector group, you'll play a meaningful role in shaping how we operate turning complex data into clear insights and driving initiatives that support business growth. You will work closely with leaders and colleagues across the division, balancing collaborative team projects with independent work that directly influences key business decisions.
Job Responsibilities
- Partner with operations management to influence key decisions and advance business initiatives
- Analyze operational, performance, and financial data to deliver clear, actionable insights
- Drive the strategic growth and development of the enterprise data lake, implementing best practices to maintain data integrity and optimize data accuracy across business operations
- Build executive-level summaries that translate complex analyses into compelling narratives
- Develop detailed capacity models and short- and long-term forecasting projections
- Design and build both quantitative and qualitative analyses to support strategic planning
- Identify performance and process improvement opportunities through data-driven recommendations
- Cultivate strong relationships with stakeholders and business partners across lines of business
- Lead and facilitate project meetings, managing timelines and deliverables with minimal supervision
Required qualifications, capabilities and skills
- Excellent verbal, written, and presentation skills with strong problem-solving ability with a solid project management and meeting facilitation skills
- Experience working with large, complex datasets and the ability to identify underlying trends and influences
- Proficiency in data repository usage, storage, and querying, including experience with data lake platforms and cloud-based data storage solutions (e.g., Snowflake, Azure Data Lake, AWS S3, or Databricks)
- Experience with ETL/ELT processes and data pipeline management
- Experience applying statistical data to evaluate and communicate performance results
- Ability to apply knowledge of data security and governing principles
- Advanced skills in Microsoft Excel and PowerPoint along with Experience with Visio, Jira, Tableau, Alteryx, and SharePoint
- Strong capabilities in metrics development, forecasting, and budgeting
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Flexibility to work non-traditional or additional hours as business needs arise
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This role will require a government security clearance and requires proof of U.S. Legal Permanent Residence for 7 years
Preferred qualification, capabilities and skills
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SQL and Python preferred
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Excellent verbal, written, and presentation skills
- Strong problem-solving, project management, and meeting facilitation skills
- Experience working with large, complex datasets and identifying trends
- Experience with data repositories, data lakes, and cloud-based data storage solutions
- Experience with Snowflake, Azure Data Lake, AWS S3, or Databricks
- Experience with ETL/ELT processes and data pipeline management
- Experience applying statistical data to evaluate and communicate performance results
- Knowledge of data security and governance principles
- Advanced Microsoft Excel and PowerPoint skills
- Experience with Visio, Jira, Tableau, Alteryx, and SharePoint
- Capabilities in metrics development, forecasting, and budgeting
- Flexibility to work non-traditional or additional hours as needed
- Government security clearance
- Proof of U.S. legal permanent residence for seven years
- SQL experience
- Python experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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