This is a strategic change-leadership role within Card Lending (CLS) Digital Strategy & Production Support as a Business Analysis Associate II, focused on driving process excellence and technology-enabled transformation across the lending platform. The position emphasizes automation and machine learning to optimize operational performance, strengthen risk management, and enhance both customer and specialist experiences.
You will identify and prioritize high-value opportunities to modernize workflows, translating them into measurable outcomes by partnering with Business, Product, and Technology teams to design, deliver, and scale solutions. Working across multiple stakeholders, you will help define best-in-class processes, uncover synergies, and ensure risks are proactively identified and mitigated.
Job responsibilities
- Lead AI-enabled transformation initiatives to reduce manual effort, increase productivity, and strengthen the control environment through automation, robotics, and machine learning.
- Own end-to-end process improvement engagements—from current-state assessment and future-state design through implementation and benefits realization—prioritizing efficiency, customer experience, expense reduction, and audit readiness.
- Partner with Technology to shape and mature use cases, define requirements, translate needs into user stories, support UAT, and drive adoption to ensure successful releases and sustained outcomes.
- Influence and align senior stakeholders and cross-functional partners (e.g., Marketing, Product, Controls, and Operations) to deliver sustainable, well-controlled, end-to-end lending solutions.
- Apply data-driven problem solving and financial acumen to quantify value, prioritize the initiative portfolio, and communicate performance and results.
- Drive change management by building sponsorship, proactively addressing resistance with a strong fact base, and enabling teams to adopt new ways of working.
- Remove organizational impediments and ensure initiatives progress to closure through clear governance, milestones, and accountability.
- Strong transformation execution capability—combining operational excellence, stakeholder influence, and analytical rigor—to deliver meaningful, scalable change.
- At least 4 years of relevant experience in operations, management consulting, process re-engineering, business analysis, and/or project/program management.
- Demonstrated track record of delivering process improvement, automation, and/or digitization initiatives with measurable business outcomes.
- Advanced analytical and structured problem-solving skills, with demonstrated comfort working with data and applying quantitative concepts to support prioritization and decision-making.
- Ability to translate business needs into clear requirements, well-defined user stories, and testable acceptance criteria; experience partnering closely with Technology teams throughout delivery.
- Excellent executive presence, written and verbal communication, and facilitation skills, with the ability to influence and align stakeholders across lines of business.
- Proven ability to prioritize effectively, manage timelines, and deliver high-quality results in fast-paced environments with competing deadlines.
- Proficiency in Microsoft Office (e.g., Excel, PowerPoint, Word) and a demonstrated aptitude for rapidly learning new tools and systems.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- At least 4 years of relevant experience in operations, management consulting, process re-engineering, business analysis, and/or project or program management
- Strong transformation execution capability combining operational excellence, stakeholder influence, and analytical rigor
- Demonstrated track record delivering process improvement, automation, and/or digitization initiatives with measurable business outcomes
- Advanced analytical and structured problem-solving skills, including comfort working with data and quantitative concepts
- Ability to translate business needs into requirements, user stories, and testable acceptance criteria
- Experience partnering closely with Technology teams throughout delivery
- Excellent executive presence, written and verbal communication, and facilitation skills
- Ability to influence and align stakeholders across lines of business
- Ability to prioritize effectively, manage timelines, and deliver quality results in fast-paced environments
- Proficiency in Microsoft Office, including Excel, PowerPoint, and Word
- Aptitude for rapidly learning new tools and systems
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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