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The Role
Leads technology delivery management and risk governance programs. Oversees intake, prioritization, portfolio monitoring, execution governance, escalation, issue resolution, reporting, and stakeholder communications. Establishes standardized delivery models, dashboards, playbooks, and operating cadences to improve visibility, accountability, and execution discipline. Manages teams, partners with Technology, Risk, Compliance, Legal, Audit, regulators, and senior leaders, and drives continuous process improvement and proactive risk mitigation.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Business Accountability Senior Manager.
In this role, you will:
Delivery Intake & Triage
17 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Business Accountability Senior Manager.
In this role, you will:
- Manage and develop teams of specialists and managers to oversee moderate to highly complex activities associated with the development and implementation of business-specific programs, processes, and controls which identify, assess, monitor, measure, and mitigate risk
- Identify and recommend opportunities for process improvement, risk mitigation, and control strategies
- Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility
- Collaborate with and influence all levels of professionals including senior managers
- Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk
- Develop and guide a culture of talent development to meet business objectives and strategy
- 7+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
Delivery Intake & Triage
- Own the centralized delivery intake process for Technology delivery initiatives.
- Assess incoming demand for scope, priority, execution risk, stakeholder impact, and required level of support.
- Route work to the appropriate delivery owners and aligned DRM teams based on risk, execution needs, and program maturity.
- Maintain visibility of intake status, ownership, and next steps through a consistent tracking model.
- Establish common portfolio monitoring routines across supported delivery workstreams.
- Track progress against milestones, dependencies, risks, issues, and remediation commitments.
- Use common cadence, thresholds, and governance practices to identify execution gaps early.
- Provide consistent leadership updates on delivery status, risk posture, and items requiring decisions or escalation.
- Coordinate execution across Technology teams, CIO partners, control partners, and delivery stakeholders.
- Align delivery activities to agreed priorities, timelines, ownership, and escalation paths.
- Reduce duplicate touchpoints and handoffs by creating clear engagement expectations and operating routines.
- Ensure work moves through the delivery lifecycle with clear accountability and timely decision-making.
- Identify at-risk initiatives, execution blockers, ownership gaps, and missed impacts through proactive monitoring.
- Escalate delivery risks using agreed thresholds, leadership forums, and defined escalation pathways.
- Drive resolution of delivery blockers by coordinating accountable owners and decision-makers.
- Support earlier gap detection and stronger remediation completion through consistent tracking and follow-up.
- Create standardized progress reporting, delivery dashboards, and risk-based notifications for leadership and aligned teams.
- Communicate delivery status, dependencies, risks, and decisions in a concise and executive-ready manner.
- Facilitate operating cadences, governance reviews, and stakeholder routines for the Delivery Management portfolio.
- Serve as the primary Delivery Management point of contact for intake, orchestration, monitoring, and escalation topics.
- Standardize delivery playbooks, templates, engagement cadences, and escalation models.
- Identify opportunities to reduce manual tracking, duplicate follow-ups, rework, and inconsistent communications.
- Strengthening delivery management practices through automation, improved tooling, and data-driven reporting where feasible.
- Promote a scalable approach that improves visibility, prioritization, accountability, and execution discipline.
- 7+ years of strong experience in Delivery Management, Portfolio Management, Program Management, PMO, or Technology Transformation.
- Demonstrated ability to manage complex delivery portfolios with multiple stakeholders, dependencies, and execution risks.
- Strong governance, reporting, escalation, and executive communication skills.
- Ability to design and operate intake, prioritization, monitoring, and escalation frameworks.
- Comfort working with Technology, Risk, Compliance, and Business stakeholders in a matrixed environment.
- Strong analytical, problem-solving, and organizational skills, with ability to turn fragmented information into clear execution plans and leadership insights.
- People leadership experience with the ability to set direction, build capability, and drive accountability.
- Create a single, consistent Delivery Management operating model for intake, triage, progress tracking, risk identification, and escalation.
- Provide leadership visibility into delivery health, execution gaps, dependencies, and emerging risks.
- Coordinate execution across Technology stakeholders using standardized communications, reporting, and escalation pathways.
- Move the delivery management function from reactive follow-up to proactive, risk-based monitoring and orchestration.
17 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 7+ years of risk management, business controls, or compliance experience, or equivalent experience, training, military experience, or education
- 3+ years of management or leadership experience
- 7+ years of experience in Delivery Management, Portfolio Management, Program Management, PMO, or Technology Transformation
- Experience managing complex delivery portfolios with multiple stakeholders, dependencies, and execution risks
- Strong governance, reporting, escalation, and executive communication skills
- Ability to design and operate intake, prioritization, monitoring, and escalation frameworks
- Experience working with Technology, Risk, Compliance, and Business stakeholders in a matrixed environment
- Strong analytical, problem-solving, and organizational skills
- People leadership experience with the ability to set direction, build capability, and drive accountability
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
