Business Account Operations Coordinator

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryThe Business Account Operations Coordinator is responsible for fostering and maintaining strong relationships with our business members and frontline staff. This role involves coordinating service delivery and ensuring member satisfaction. The coordinator will work closely with various departments to support our business membership, resolve issues, and assist our business members in various banking needs.

Job Description

LOCATION:

Mountain America Center

9800 S Monroe Street

Sandy, Utah

SCHEDULE:

Monday-Friday 9am-6pm

Rotating Saturday's 9am-2pm

To be effective, an individual must be able to perform each job duty successfully. 

• Partners with branch service center and corporate personnel to provide timely, accurate, and quality service and support for business member’s needs.

• Handles inbound call requests and email inquiries from business members, managed members, frontline staff, Portfolio Managers, and Senior Business Advisors, ensuring exceptional service. 

• Be fluent in the specialty trust accounts offered to Business Members. IOLTA, UARHOF, RETA & Property Managements trusts.

• Supports the general business member policy and guidelines. This includes acting as a resource and subject matter expert for all business member inquiries and updated procedures.  

• Responsible for conducting many comprehensive audits of business accounts to ensure compliance with internal policies and regulatory requirements.  
• High understanding of federal NACHA & payment guidelines relating to ACH and wire origination.
• High understanding of federal check clearing processes for deposited and issued items.
• Identifies opportunities and initiates referrals to various departments across the organization.
• Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), and other relevant regulations. 

• Performs other duties as assigned. 

KNOWLEDGE, SKILLS, and ABILITIES  

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. 

Experience  

• Minimum of 3 years of professional experience in a dynamic financial environment. 
• Specific experience around core banking systems of 3+ years is preferred.
• Experience supporting a SAAS solution product or other cash / treasury management services is preferred.

Education  

• High School Diploma required; some college preferred but not required  

Licenses, Certifications, Registrations 

• N/A 

Computer/Office Equipment Skills  

• Intermediate skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel. 

Language Skills   

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations 

• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization. 

Other Skills and Abilities  

• Ability to work both autonomously and collaboratively in a fast-paced environment. 

• Must have excellent customer service, communication, organizational and analysis skills. 

• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines 

• Adaptive to change, responds positively to altered circumstances or conditions 

• Possess a desire and willingness to learn and continually update knowledge based on financial concepts, strategies, systems etc. 

• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. 

• Effective in variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels. 

• Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.) 

PHYSICAL ABILITIES / WORKING CONDITIONS  

Physical Demands 

• Ability to sit, talk and hear consistently 
• Ability to stand, walk, and use hands to handle or reach occasionally 

Vision Requirements 

• Close vision (clear vision at 20 inches or less) 
• Distance vision (clear vision at 20 feet or more) 

Weight Lifted or Force Exerted 

• Ability to lift to 10 pounds occasionally 

Environmental 

There are no unusual environmental factors (such as a typical office) 

Noise Environment 

Moderate noise (business office with computers and printers, light traffic) 

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.