Vyve Broadband is seeking a motivated and customer-focused Business Account Manager to support the growth and retention of our commercial customer base. This role is responsible for managing strategic existing accounts while also driving new business acquisition within assigned markets. The Business Account Manager serves as a trusted advisor to customers, delivering consultative solutions that align with client needs across Vyve’s portfolio of connectivity, UCaaS, and managed services. Successful candidates are proficient in MS Office, Salesforce CRM, detail oriented, possess the ability to work independently, success-driven, have a great positive attitude and have outstanding communications skills. Qualified candidates must have a minimum of 2+ years’ experience in Sales ideally in the Telecom or Technology industry. Candidate will utilize personal vehicle and receive mileage reimbursement. Valid insurance coverage and driver’s license required.
Vyve offers an exciting benefits package including subsidized employee and dependent medical, dental and vision insurance, 401(k), company paid life insurance, vacation, holiday and sick pay and educational assistance. Voluntary life insurance and disability coverage are available.
Primary Responsibilities
Account Management
- Manage and grow a portfolio of Vyve’s largest and most strategic business customers.
- Develop and execute account growth plans focused on retention, expansion, and revenue optimization.
- Conduct regular customer check-ins and business reviews to strengthen relationships and identify opportunities.
- Ensure a high level of customer satisfaction through proactive engagement and issue resolution.
New Revenue Generation
- Identify, prospect, and secure new business opportunities within the assigned territory.
- Maintain a healthy pipeline through consistent prospecting, networking, and referrals.
- Conduct discovery meetings to assess customer needs and recommend appropriate solutions.
Solution Sales
- Present and position Vyve’s suite of services including:
- Fiber-based Internet and Connectivity
- Unified Communications as a Service (UCaaS)
- Managed Network and Technology Services
- Partner with internal teams such as Sales Engineering, Operations, and Implementation to deliver customized solutions.
Sales Operations & Reporting
- Maintain accurate account records, forecasts, and sales activity within CRM systems.
- Meet or exceed established revenue and performance goals.
- Provide market intelligence and customer feedback to leadership.
Qualifications
Required
- 2+ years of sales, account management, or related experience.
- Proven ability to meet or exceed sales targets.
- Strong communication, negotiation, and relationship-building skills.
- Ability to manage multiple accounts and priorities effectively
- Experience in telecommunications, fiber connectivity, UCaaS, or managed services.
- B2B Sales Experience
- Experience managing mid-market or enterprise accounts.
- Familiarity with CRM platforms and sales reporting tools.
- Customer Focus
- Results Driven
- Strategic Account Planning
- Consultative Selling
- Collaboration & Teamwork
- Problem Solving
- Primarily field-based with regular local travel required.
- Occasional attendance at customer events, networking functions, and internal meetings.
The above is a summary of responsibilities. Vyve anticipates that the job responsibilities described herein may change from time to time as the needs of the system are developed.
Vyve Broadband is equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
Skills Required
- 2+ years of sales, account management, or related experience.
- Proven ability to meet or exceed sales targets.
- Strong communication, negotiation, and relationship-building skills.
- Proficient in MS Office.
- Proficient in Salesforce CRM (or equivalent CRM platforms).
- Ability to manage multiple accounts and priorities effectively.
- Ability to work independently, detail oriented, success-driven, positive attitude.
- Valid driver's license, valid insurance coverage, and use of personal vehicle (mileage reimbursed).
- Experience in telecommunications, fiber connectivity, UCaaS, or managed services.
- B2B sales experience.
- Experience managing mid-market or enterprise accounts.
- Familiarity with sales reporting tools and CRM reporting.
What We Do
Vyve is access. Since inception, we have made it our mission to provide meaningful access and technology where it means the most - to those who have historically been underserved. Now, with over a decade of experience and trust, Vyve is much more than a broadband provider - we are your total technology solution partner. But our mission remains stronger than ever. Vyve serves largely non-urban communities in sixteen states, including Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. Vyve offers a comprehensive suite of access, fiber connectivity, cable television and voice services for commercial and residential customers, including support for next generation technologies such as AR/VR, IoT, SD-WAN and Cloud.
