Business Account Manager

Description

Are you a relationship-driven professional who enjoys helping businesses grow while delivering real value to your customers? Do you thrive on building long-term partnerships, identifying new opportunities, and ensuring customers get the most from the services they rely on every day?

Socket Fiber is looking for a Business Account Manager to support and grow our largest business customers in the Columbia market.

In this role, you’ll serve as the primary point of contact for approximately 50 enterprise and large business accounts, helping retain and expand these relationships over time. Rather than focusing primarily on new customer acquisition, this role is centered on customer retention, relationship management, and identifying opportunities to expand services as our customers grow.

As the first position dedicated to enterprise account management, you’ll play a key role in shaping how Socket supports and grows its largest business clients.

A Day in the Life

Your day will often start in the office reviewing account activity, planning customer visits, and preparing for meetings. From there, you’ll spend much of your time out in the field meeting with business customers across the Columbia area.

You might visit a long-standing customer to discuss expanding services to a new location, meet with a business owner to review their current telecommunications setup, or work with internal teams to ensure a customer’s installation or upgrade goes smoothly.

Success in this role comes from building strong relationships and understanding your customers’ needs.

What You'll Do

Key responsibilities include:

• Manage and maintain relationships with an assigned portfolio of enterprise and large business customers
• Serve as the primary point of contact for customer needs, questions, and service expansion opportunities
• Identify opportunities to grow accounts through additional services, locations, or technology solutions
• Conduct regular customer visits to strengthen relationships and ensure satisfaction
• Develop account strategies to support long-term retention and revenue growth
• Present telecommunications solutions including internet, voice, data, and fiber services
• Prepare proposals, presentations, and reports related to customer performance and revenue growth
• Negotiate agreements and renewals while maintaining strong client relationships
• Collaborate with internal teams to ensure smooth service delivery and issue resolution
• Track and report on account activity, sales performance, and customer engagement

What Will Help You Stand Out

Preferred Qualifications:

• Experience managing large or enterprise customer accounts
• Familiarity with consultative or relationship-based sales approaches
• Strong problem-solving skills and ability to identify new revenue opportunities
• Experience working with CRM systems and managing account pipelines

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply?

If you’re excited about helping businesses grow while building long-term customer relationships, we’d love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.

Requirements

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 2–5 years of professional experience in account management, business sales, or customer relationship management
• Experience in the telecommunications industry
• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Strong organizational and time-management skills
• Detail-oriented with the ability to manage multiple customer accounts simultaneously
• Professional presence when interacting with business clients and leadership teams
• Excellent interpersonal and communication skills
• Ability to build trust and maintain long-term client relationships