At Valeo Foods UK we bring together a family of much-loved UK food brands supported by the scale and ambition of a global investment partner. From Kettle’s bold crunch to Rowse’s natural sweetness, through to Matthew Walker and Barratt Sweets, our portfolio blends heritage, craft and category-leading innovation.
Alongside our branded portfolio, we are also one of the UK’s largest suppliers of private label products, partnering with major retailers to deliver quality and category expertise that meets the needs of millions of households every week.
As a business, we’re on a journey of transformation. We’re strengthening our operations, driving quality and investing in our people. It’s an exciting, fast-moving environment where heritage meets new thinking, and where every colleague contributes to shaping the future of food across the UK.
Join us and play your part in building the next chapter of some of Britain’s most loved brands.
Job DescriptionLocation: Blackpool (hybrid)
Contract: FTC (6 months)
About the role
We’re looking for a Business Account Coordinator (6 months FTC) to deliver a best‑in‑class, end‑to‑end service to our customers. Acting as a true customer champion, you’ll manage sales orders from receipt to dispatch, liaising closely with customers and internal stakeholders to ensure agreed service levels are met and exceeded.
This is a fast‑paced role within an FMCG food manufacturing environment, where accuracy, communication and a proactive mindset are key. You’ll work cross‑functionally with production planning, warehousing, distribution, invoicing and 3PL partners to ensure smooth order fulfilment and a consistently high-quality customer experience.
QualificationsWhat we’re looking for
Experience & knowledge
- Previous experience in a Customer Services role, ideally within FMCG or food manufacturing
- Confident using ERP systems and Microsoft Office applications
- Experience of working with high-volume orders, EDI and multiple stakeholders
- Exposure to continuous improvement initiatives is desirable
Skills & behaviours
- Strong customer focus, with the ability to build long‑lasting relationships
- Highly organised with the ability to prioritise and manage deadlines effectively
- Clear and confident communicator, both internally and externally
- Proactive problem‑solver with good decision‑making skills
- Collaborative team player who thrives in a fast‑moving environment
- Positive, adaptable and open to change
- 37.5 hours a week (hybrid working)
- Excellent Career Opportunities
- Matched pension scheme up to 10%
- Death in service
- Cycle to work scheme
- Retailer discount platform
- Staff discount
- And plenty more!
Skills Required
- Previous experience in a Customer Services role (ideally within FMCG or food manufacturing)
- Confident using ERP systems
- Proficient with Microsoft Office applications
- Experience working with high-volume orders, EDI and multiple stakeholders
- Exposure to continuous improvement initiatives
- Strong customer focus and ability to build long-lasting relationships
- Highly organised with ability to prioritise and manage deadlines
- Clear and confident communicator, both internally and externally
- Proactive problem-solver with good decision-making skills
- Collaborative team player who thrives in a fast-moving environment
- Positive, adaptable and open to change
What We Do
We are a leading producer and innovator of high quality, category-defining branded food products that have a proud history that dates back to 1845. At Valeo Foods, we are passionate about food and our portfolio of over 20 iconic food brands, which includes Jacobs, Batchelors, Kettle, Rowse Honey, Balconi, Schluckwerder, are tried and trusted by consumers across Ireland, UK and Europe for their quality, wholesomeness, nutrition and fun. We are a diverse business that combines food production, brand development and innovation, distribution and sales. We are Ireland’s largest ambient food supplier to the grocery trade, a major supplier to the food service market through Valeo Professional, and an increasingly prominent supplier to the UK market and a range of European Markets now. We are focused on the continued development of our excellent portfolio of category defining food brands as we look to expand our footprint across Ireland, UK, Europe and beyond with our latest acquisition in North America. We are committed to delivering quality food products through continued innovation and excellence in manufacturing. This commitment ensures that our brands retain a market leading position in each of their respective categories. We continue to recruit people with the best skills and expertise across a range of areas including manufacturing, food science, research and development, nutrition, distribution, sales, operations, marketing, human resources and finance, and aspire to be a best in class employer, focused on developing and empowering our people.
